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Bilingual Technical Support Specialist
Bilingual Technical Support SpecialistBITS Recruiting • London, ON, Canada
Bilingual Technical Support Specialist

Bilingual Technical Support Specialist

BITS Recruiting • London, ON, Canada
Il y a 4 jours
Type de contrat
  • Temps plein
Description de poste

Bilingual Technical Support Specialist – (Mechanical)

Location : (On Site) – London, ON

Hours : Mon-Fri – 8 : 00am-4 : 30pm - (40 hours / wk.)

Salary : $60K-$85K

Perks :

  • Company-paid benefit plan (after 3 months)
  • Dental, health and visions plan
  • Paramedical
  • Disability
  • Pension Plan
  • Lifestyle spending account
  • Paid time off between Christmas and New Years
  • Fun company events

Summary :

In this role, you will act as a knowledge resource to other company locations needing mechanical / technical assistance with escalated issues dealing with company products. You will be required to troubleshoot problems and provide solutions in compliance with company regulations.

Responsibilities & Functions :

  • Provide technical assistance and repair support to servicing dealers.
  • Deliver technical support to sales and internal support teams.
  • Guide dealers on warranty eligibility and repair procedures.
  • Review and adjudicate dealer warranty claims.
  • Analyze and repair critical product failures, provide end-user technical support, maintain accurate activity logs and reporting, and perform additional tasks as assigned.
  • Qualifications & Skills :

  • Fluently bilingual – English / French – Spoken and Written.
  • Degree or certification in Electrical or Mechanical Engineering, or a related trade.
  • Minimum of 3 years in electrical / mechanical sales, technical support, or service management.
  • Strong problem-solving abilities.
  • Ability to quickly gather, analyze, and share information effectively.
  • Capable of working independently and collaboratively in a fast-paced, dynamic environment.
  • Proficiency in MS Office applications and connected digital collaboration environments.
  • AI-enabled tools may be used to sort applications based on job-related criteria. All AI-generated results are vetted by our team and the decision of which candidates move forward is always made by a human.

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