Business Systems Analyst, Q2C

The opportunity

Grammarly is the world’s leading AI writing assistance company trusted by over 30 million people and 70,000 professional teams every day.

From instantly creating a first draft to perfecting every message, Grammarly’s product offerings help people at 96% of the Fortune 500 get their point across and get results.

Grammarly has been profitable for over a decade because we’ve stayed true to our values and built an enterprise-grade product that’s secure, reliable, and helps people do their best work without selling their data.

We’re proud to be one of Inc.’s best workplaces, a Glassdoor Best Place to Work, one of TIME’s 100 Most Influential Companies, and one of Fast Company’s Most Innovative Companies in AI.

To achieve our ambitious goals, we’re looking for a Business Systems Analyst, Q2C, to join our Revenue Operations team. This role will focus on configuring and administering our CPQ tool (DealHub) and working with our Deal Desk and Finance teams to ensure data flows to finance systems.

Your impact

As a Business System Analyst Q2C, you will be a key member of the Go-to-Market Business Systems and the broader Revenue Operations teams.

Your role will center on enhancing the systems and processes that enable our continued growth.

With Grammarly's expansion, our sales process must operate seamlessly and efficiently. While our sales representatives concentrate on closing deals, you will ensure that the supporting systems and processes minimize friction.

In this position, you will significantly optimize our Quote-To-Cash processes. Your responsibilities will include planning enhancements, executing and optimizing tools, integrating feedback, and implementing best practices to improve processes.

Additionally, you will help the Deal Desk team achieve operational excellence.

In this role, you will :

• Administer and optimize CPQ software (DealHub), ensuring its ability to meet the organization's needs.
• Configure and update CPQ software to expand products, introduce new pricing models, upgrade features, and improve workflows.
• Collaborate with revenue operations, sales, and finance to keep DealHub optimized.
• Test, troubleshoot, and resolve issues related to CPQ software, providing support to end users.
• Develop and maintain detailed documentation on CPQ processes.
• Conduct training sessions and workshops to enhance user adoption and proficiency.
• Collaborate with CRM administrators to ensure seamless integration between CPQ and CRM systems.
• Manage CPQ software updates and ensure the compatibility of configurations with new releases.

We’re looking for someone who

• Embodies our EAGER values is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles, which are the blueprint for how things get done at Grammarly : move fast and learn faster, obsess about creating customer value, value impact over activity, and embrace healthy disagreement rooted in trust.
• Is able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub where the team is based.
• Has 3+ years of experience working in a B2B SaaS company.
• Has 3+ years of experience in Salesforce.com experience.
• Has 3+ years of experience administering a CPQ tool, DealHub being a plus.
• Has a proven ability to deliver high-quality work and meet deadlines consistently.
• Has strong knowledge of pricing models, discount structures, quote document creation, approval workflows, validations, playbook / guided selling logic, product catalogs, product selection, and pricing rules.
• Is motivated by operational efficiency and strives to improve systems and processes.
• Can prioritize and manage multiple projects and tasks simultaneously.
• Is a self-starter who is driven to achieve goals and has a bias for action.
• Is a problem solver with strong attention to detail and highly organized.

Support for you, professionally and personally

Professional growth : We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being.

We support professional development and advancement with training, coaching, and regular feedback.

A connected team : Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values.

We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Grammarly Circles, which promote connection among those with shared identities, such as BIPOC and LGBTQIA+ team members, women, and parents.

We also celebrate our colleagues and accomplishments with global, local, and team-specific programs.

Compensation and benefits

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more :

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• Twenty days of paid time off per year, eleven days of paid holidays per year, and unlimited sick days
• Home office stipends
• Caregiver and pet care stipends
• Wellness stipends
• Admission discounts
• Learning and development opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US and Canada locations are categorized into compensation zones based on each geographic region’s cost of labor index.

For more information about our compensation zones and locations where we currently support employment, please refer to this page.

If a location of interest is not listed, please speak with a recruiter for additional information.

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future.

United States : Zone 1 : $110,000 $151,000 / year (USD)Zone 2 : $99,000 $136,000 / year (USD) Canada : Zone 1 : $88,000 $121,000 / year (CAD)