Account Manager
Job Summary
Primarily responsible for profitably growing sales in assigned customer base and achieving assigned sales growth targets.
Prospecting for new accounts and increasing core and cross-sell opportunities within existing customers. Relentlessly driving customer success and delivering a seamless customer experience by leveraging the power of White Cap tools and resources.
This position requires the operation of a Company Vehicle or a Personal Vehicle, and such operation is done consistently more than 20% of the average work week.
If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.
Major Tasks, Responsibilities and Key Accountabilities
- Conducts business out in the field via face-to-face interactions with both potential and existing customers.
- Increases customer value through cross-selling.
- Teams with individuals within the sales organization and key Shared Service support personnel to execute sales growth initiatives.
- Forecasts, prospects, and bids for new business to include customers, markets, and additional service opportunities.
- Develops and sustains sales relationships with key decision-makers and influencers on all levels of an organization.
- Partners with customers, vendors, Credit, and A / R to quickly resolve customer service issues.
- Maintains a current and competent base of product knowledge and applies that knowledge when servicing customers.
- Maintains and submits all required sales administration reports. Regularly attends company meetings.
Nature and Scope
- Demonstrates skill in data analysis techniques by resolving missing / incomplete information and inconsistencies / anomalies in more complex research / data.
- Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and / or direct customers of the process.
- May provide general guidance / direction to or train junior level support or professional personnel.
Work Environment
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- Typically requires overnight travel less than 10% of the time.
Education and Experience
Typically requires BS / BA in a related discipline. Generally 2-5 years of experience in a related field OR MS / MA and generally 2-4 years of experience in a related field.
Certification is required in some areas.
Preferred Qualifications
- Knowledge of Miller Heiman’s Strategic Selling and Large Account Management Process concepts.
- Prior experience in telesales and possession of proven phone sales skills.
- Knowledge in company product line.
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