General Description : Provide friendly, responsive service to create an exceptional breakfast experience for all our guests.
Each server’s primary objective is to provide our guests with hospitality that fills the soul’
Activities & Responsibilities :
- Promote, work, and act in a manner consistent with objectives of OEB Breakfast Co.
- Monitor and observe guest dining experiences to ensure guests are satisfied with the food and service and respond promptly and courteously to correct and address and problems.
- Collect payments form guests.
- Take and enter guests orders into computers or tablets for transmittal to the culinary team.
- Take food and beverage orders from guests.
- Check guests’ identification to ensure they meet minimum age requirements for consumption of alcoholic beverages.
- Serve food or beverages to guests.
- Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services.
- Inform guests of menu changes, chef specials, and make recommendations you genuinely feel your guests will enjoy.
- Clean tables after guests have finished dining.
- Prepare and serve hot, cold, and mixed drinks to guests.
- Roll cutlery, set up and maintain side stations.
- Stock server stations with supplies such as coffee, glasses, rollups, plates etc. and maintain throughout the day.
- Explain to guests how various menu items are prepared, describing ingredients and cooking methods.
- Remove dishes and glasses from tables or bar top and take to dish for cleaning.
- Assist at front door by answering phone to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpets, tidying up server station, taking out trash, and checking and cleaning washrooms.
- Escort guests to their table.
- Fill salt, pepper, sugar, cream, and condiments.
Knowledge & Experience :
- Ability to provide excellent customer service to all guests.
- Knowledge of all food and beverage offerings.
- Ability to use point-of-sale system.
- Ability to multitask and to cater to multiple groups at one time.
- Ability to dissolve conflict, take criticism, and solve problems.
- Ability to learn quickly on the job.
- Good written and verbal communication skills.
- Excellent organizational and time management skills.
Key Skills & Competencies :
- Decision making
- Judgment
- Problem analysis and problem solving
- Planning and organizing
- Resource management
- Communication
- Hospitality focus
- Quality Orientation
- Teamwork
- Adaptability
- Flexibility
- High energy level
- Stress tolerance
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