Operations Supervisor

Description

Join the Armour Team Today!

Position Summary: This role ensures safe, efficient, and productive dock operations through effective staffing management, payroll administration, training compliance, operational reporting, and leadership support. The supervisor acts as a key liaison between frontline operations and management, ensuring service standards, safety requirements, and operational objectives are consistently met.

Location: Moncton, NB

Schedule: Sunday - Thursday | 7:00am - 5:00pm

Salary: $60,000 - $70,000

Benefits: Health & Dental | RRSP Employer Matching up to 4%

Key Responsibilities

Operations Management

• Monitor workflow, freight movement, and productivity across all assigned locations.
• Review inbound freight performance and investigate late shipments.
• Identify operational challenges and implement corrective actions as required.
• Communicate operational updates, concerns, and performance results to management.

Staffing and Workforce Planning

• Review and maintain staffing formulas to ensure proper labor allocation across all dock operations.
• Analyze workload demands and adjust staffing levels to support operational efficiency.
• Coordinate labor resources to meet daily and long-term operational requirements.
• Assist with workforce planning to support peak periods and changing business needs.

Leadership and Support

• Provide daily operational support and direction to Stripboard Foreperson.
• Assist foreperson with problem resolution, workload balancing, and operational priorities.
• Promote accountability, teamwork, and continuous improvement throughout the dock operation.
• Support employee development and maintain a positive work environment.

Safety and Compliance

• Promote and enforce all company safety policies, procedures, and best practices.
• Conduct safety observations and address unsafe conditions or behaviors.
• Support accident prevention initiatives and incident investigations.
• Ensure compliance with company policies, regulations, and operational standards.

Training and Development

• Review and monitor ITASIT training completion and compliance.
• Ensure employees receive required operational and safety training.
• Maintain training records and follow up on outstanding training requirements.

Payroll Administration

• Complete and verify payroll for all dock employees.
• Review employee hours, overtime, and attendance records for accuracy.
• Resolve payroll discrepancies promptly and maintain accurate payroll documentation.

Reporting and Communication

• Prepare and distribute operational, staffing, safety, and performance reports.
• Provide timely updates to the General Manager regarding operational performance, staffing levels, shipment delays, and other key issues.
• Maintain accurate records and documentation to support business and operational needs.

Qualifications

• 3 to 5 years of experience in transportation, freight, terminal, warehouse, or logistics operations.
• Previous supervisory or leadership experience preferred.
• Strong understanding of dock operations, staffing management, and freight handling processes.
• Experience with payroll administration and workforce scheduling.
• Knowledge of safety regulations and operational compliance requirements.
• Strong communication, leadership, problem-solving, and organizational skills.
• Proficient in Microsoft Office applications and operational reporting systems.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.