Technical Specialist

Job Summary:

The Technical Specialist II is responsible for providing advanced technical expertise and support to ensure successful project implementation and system functionality. This role involves troubleshooting, system analysis, and collaboration with cross-functional teams to meet technical requirements and optimize performance.

Responsibilities:

• Analyze and resolve complex technical issues related to systems and applications.
• Collaborate with project teams to implement technical solutions according to specifications.
• Provide technical guidance and support to junior staff and stakeholders.
• Document technical processes, configurations, and troubleshooting steps.
• Participate in testing, deployment, and maintenance of technical systems.

Required Skills:

• Strong knowledge of system architecture and technical troubleshooting.
• Experience with relevant software and hardware technologies.
• Ability to interpret technical documentation and requirements.
• Effective communication and collaboration skills.
• Proficiency in problem-solving and analytical thinking.

Desired Skills:

• Experience with scripting or programming languages.
• Familiarity with project management methodologies.
• Knowledge of industry standards and best practices.
• Certifications relevant to the technical domain.
• Experience working in a public sector environment.

Rated Criteria:

• Technical Problem Solving - 30 Points
• System Analysis and Troubleshooting - 25 Points
• Communication and Collaboration - 15 Points
• Technical Documentation - 15 Points
• Knowledge of Relevant Technologies - 15 Points

Total: 100 Points Deliverables:

• Technical issue resolution reports and documentation.
• System configuration and implementation plans.
• Support and training materials for users and team members.
• Test cases and deployment checklists.

Must Haves:

• Proven experience in technical support or specialist roles.
• Strong analytical and troubleshooting capabilities.
• Ability to work independently and in a team environment.
• Clear and effective communication skills.

Public Sector Experience:

Preferred