HQ Operations Manager

Description

Hi there, we’re Article. 👋 Since 2013, we have been redefining the furniture industry one sofa at a time, it’s not easy — it requires solving challenging, meaningful problems. This is where you come in, as an HQ Operations Manager, you'll oversee Article’s Vancouver headquarters operations, ensuring a welcoming, organized, and efficient workplace.

*Please note this role requires you to be onsite 5 days per week.

This role manages reception, warehouse services, facilities, travel administration, vendor coordination, and workplace events. Reporting to the VP, Logistics, the Operations Manager leads a team of up to 10 employees, including two team leads, with accountability for service standards, team development, operational efficiency, and budget management.

For this role, we want an operations expert with experience working with property management companies and/or city officials. You will manage the facilities and HQ warehouse team, you do not need to be the expert in warehouse or facilities day-to-day (as the team leads will be the subject matter experts in those departments).

You will need to have strong people management skills and a customer service-oriented attitude (specifically with internal customers, i.e., our employees "Particles"), as you will be owning and helping shape the experience for our HQ Particles.

A background in warehouse, facilities (HQ), or hospitality operations management is helpful but not an essential requirement for the role.

What You’ll Do

Key responsibilities include:

• Oversee daily HQ operations, including reception, workplace hospitality, shared spaces, warehouse activities, and employee services.
• Lead, coach, and develop a team of up to 10 employees, including two team leads, with responsibility for performance management, staffing, and workload planning.
• Establish service standards, operating procedures, and daily routines to ensure consistent workplace operations.
• Coordinate facility maintenance, vendor services, workplace improvements, office moves, and space utilization.
• Oversee warehouse storage, inventory controls, product movement, and swatch fulfillment operations.
• Administer employee travel programs, including routine inquiries, provider coordination, and backup approvals.
• Support Particle Board events, employee engagement activities, and internal meetings, including budget and vendor coordination.
• Manage HQ operating budgets, purchasing, invoice reviews, vendor agreements, and cost controls within delegated authority.
• Collaborate with internal departments, Procurement, Finance, Safety, and external service providers to resolve operational issues and implement process improvements.

Who You Are

• Previous experience in an Operations Management or similar People Leadership role in an office environment, hospitality or guest services..
• Strong customer service background.
• Previous experience managing and negotiating with property management companies and/or city by law officials.
• Proven people leader - must have managed a team in a previous role.
• Previous experience managing a budget for a workplace facility.
• Legally able to work in Canada.
• Completion of criminal background check.

Perks & Benefits

Wealth:

• The salary range is $110,000 to $120,000
  • Starting salary is determined by your transferable skills, knowledge, work experience, and the hiring team’s budget, which is based on business needs, market compensation data, and internal equity
• We believe in Winning Together. When Article hits its annual financial goals, eligible employees will receive a cash bonus
• 4% RRSP matched contributions through Wealthsimple

Life:

• 20 days of vacation*
• 1 extra day off (Inclusion and Diversity Day)
• 6 well-being (sick) days
• Onsite 5 days a week in the office
• Work remotely (anywhere in the world) for up to 3 weeks

Total Health:

• Excellent extended health, dental and vision benefits
• $1000 health/lifestyle spending account* for your total physical and mental well-being
• TELUS Health App
  • Mental Health Assistance/Counseling
  • Virtual medical appointments

Office Space:

• The Article HQ is a converted warehouse, with an open accessible layout and no offices (even for our founders)
• Work from your desk, an Article sofa, collaboration spaces, or a private meeting room
  • Standup desks can be requested too
• Our kitchens are stocked with salty, sweet and healthy snacks, & all the premium coffees and teas to keep you buzzing
• Onsite fitness equipment with showers and towel service
• Pickleball, badminton, and table tennis matches happen, from very competitive to very casual
• A dog-friendly office - well-socialized pups are welcome

Getting here:

• Free street parking (first come, first serve; no reserved spots for senior leaders)
• Indoor secure bike storage with change rooms and showers
• 20-minute walk to either Main Street- Science World or VCC Clark Skytrain stations

Extra:

• 45% discount on our entire product range (15% for friends and family)

*Prorated

Artificial Intelligence (AI) in Hiring:

At Article, we value authenticity and transparency in our hiring process. We want to get to know the real you, not an AI-generated version. Here are some guidelines around Artificial Intelligence in Hiring and what we expect from you.

From us, you can expect that humans make hiring decisions.

Criminal Background Checks:

Having a criminal record does not restrict your employment at Article. Criminal background checks are only conducted with your permission and after a conditional employment offer has been accepted.

The decision if a criminal record will restrict your employment will be made on a case-by-case basis, where we conduct an "individualized assessment"—a reasoned, evidence-based determination as to whether the applicant's past conviction has a direct and adverse relationship with the specific job duties of the position.

Work Authorization:

Unless otherwise stated, all open roles require legal authorization to work in the location where the job is based, without requiring VISA sponsorship.

For US-based roles, Article participates in E-Verify

Be Aware of Scam Jobs/ Recruitment Fraud:

Click here for more information on Scam Jobs. If you receive a suspicious message or job offer claiming to be from Article, please do not engage. Forward the message to careers@article.com so we can investigate.

Equal Opportunity Statement:

At Article, we value and respect individuals for their different talents, skills, abilities, and unique contributions. Employment decisions are based on merit and business needs, and not on race, ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, genetic characteristics, personal beliefs, or any other classification protected by federal, state, provincial, and local laws and ordinances.

Accommodations:

Reasonable accommodations are related to a disability or another protected characteristic. Applicants can also request accommodation at any stage of the recruitment process by notifying the hiring team or emailing ta.accommodation@article.com. This email is dedicated to accommodation requests only—non-related messages will not receive a response.

Hi there, we’re Article. 👋
Since 2013, we’ve been redefining the furniture industry one sofa at a time.

Where we’re based:

• HQ: Vancouver, BC
• Asia HQ: Ho Chi Minh City, Vietnam
• Fulfillment centres: Calgary, Jacksonville, Richmond, & Patterson
• Retail Stores: Vancouver, San Francisco, Toronto & Bellevue, with more locations opening in 2027.