Client Service Manager - Private Client Services

We offer more than a job, we offer a career!

• We support our employees to shape their career by encouraging continuing education and investing in training and development.
• We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
• We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
• We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
• We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
• We recognize the importance of work life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Client Service Manager for our Private Client Services team in our Langley or Vancouver office!
As a member of our Private Client Services team, you will be responsible for maintaining and servicing a profitable book of business based upon the company’s objectives and individual business plans.

If you’re looking for a dynamic work environment, keep reading!

Your day as a Client Service Manager - Private Client Services

• Negotiates best term and coverage for all clients with Insurers;
• Provides exceptional client service by regularly contacting existing clients to ensure quality service is being delivered and needs are met and exceeded;
• Places new business as well as renewals and endorsements in a timely and efficient manner;
• Identifies needs of prospective clients through research and involvement with relevant resources, utilizes team and corporate resources;
• Develops account strategies, presentations and other forms of communication with client;
• Prepares and presents proposals of appropriate products and services to clients new and existing clients;
• Participates in industry functions and targeted public relations activities;
• Maintains extensive market relationships;
• Other miscellaneous duties and special projects as needed.

Our Ideal Candidate

• Well-established expertise in Personal Lines insurance, with specialized knowledge of Private Client insurance solutions considered an asset.
• Must have a Level 2 license.
• Good knowledge of markets and their policy wordings.
• Good knowledge of company portals.
• Effective time management and organizational skills.
• Service-oriented approach with a commitment to exceeding client expectations.
• Strong verbal and written communication skills.
• Ability to work well independently, as part of a team and with others throughout the organization.
• Strong experience with Microsoft Office applications.
• High attention to detail and precision.

The expected salary for this role ranges from $60,000 to $80,000. Annual salary will be determined by factors including prior experience, location, business segment, and relevance of the candidate’s skills to the role.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,450 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Here at BFL our employees have the freedom to demonstrate their own creativity, leadership and entrepreneurship because we strongly believe in them. We are a national collaborative team that thrives in a fast-paced environment.

Office information

Our Vancouver office is situated in Coal Harbour, half a block from the world renowned Seawall. Employees often enjoy activities along the Seawall during their lunch break with Stanley Park being close by. Our office is easily accessible for employees by car and public transit and there are bike storage lockers in our building.

Our Langley office is located in Walnut Grove, just off Highway 1 and minutes from the Golden Ears Bridge. Employees enjoy the convenience of free on-site parking and a fully equipped gym in the building, perfect for a workout before or after work. The surrounding area offers a variety of nearby amenities, adding to the ease and enjoyment of the workday.

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BFL CANADA is an equal opportunity employer.

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking and unique knowledge. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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