Assistant Lodge Manager

Job Description

The Assistant Lodge Manager supports the Project in the day-to-day operations of a remote-workforce accommodation site and helps ensure the safe, efficient, and consistent delivery of camp services. This role provides hands-on leadership across multiple departments, while supporting service standards, team accountability, guest experience, and operational continuity.

The Assistant Lodge Manager is a key operational support to the project and acts as the main on-site contact. The role also serves as a day-to-day liaison for the client and service provider, helping ensure contractual scope, site expectations, and operational priorities are consistently met.

This position requires fly-in/fly-out travel from Edmonton, Alberta, the Kitikmeot Region in Nunavut or Yellowknife, Northwest Territories, to the project site in Nunavut, with potential for weather-related delays or logistical challenges. This is a safety-sensitive position requiring drug and alcohol testing as a condition of employment.

Key Responsibilities:

• Support in overseeing daily site operations across culinary, housekeeping, front desk, maintenance coordination, travel administration, and guest services.

• Serve as a key point of contact for the client and service provider on day-to-day operational matters.

• Help ensure services are delivered in line with contractual scope, company standards, and client expectations.

• Support the timely resolution of guest concerns, service issues, and operational escalations.

• Culinary: support meal service execution, dining flow, bagged meals, and coordination with kitchen leadership.

• Housekeeping: support room inspections, cleaning standards, and readiness of guest rooms and common areas.

• Front Desk / Accommodations: support check-in/check-out, room assignments, guest communications, and issue tracking.

• Maintenance Coordination: log, communicate, and follow up on maintenance and safety-related work orders.

• ERP / Administration: maintain records, reports, purchase requests, inventory updates, and site documentation. Act as the fire warden in case of an emergency.

• Travel & Reservations: coordinate travel enquiries, flights, room reservations, arrivals/departures, and rooming updates.

• Support onboarding, training, scheduling, and performance follow-up across departments.

• Ensure associates are in their assigned areas and completing required tasks.

• Support payroll, timesheets, labour tracking, and expense control as assigned.

• Support compliance with company, clients, and legislative health and safety requirements.

• Participate in inspections, incident reporting, corrective actions, and quality processes.

• Help maintain standards for service quality, sanitation, and safe work practices.

• Coordinate flight manifests, shuttle schedules, and crew-change day flows with Workforce/Travel.

Qualifications

• College diploma in hospitality/operations (or equivalent experience).

• Minimum 3 - 5 years of progressive management experience in hospitality, remote camp operations, or similar fields.

• Post-secondary education in business, hospitality, or a related discipline preferred.

• WHMIS and other relevant safety certifications (or willingness to obtain).

• Valid driver’s license and ability to travel as required.

• Proven success leading 300+ person teams and operating within defined budgets and KPIs.

• Exceptional attention to detail; clear written and verbal communication; customer‑service mindset.

• Ability to manage competing priorities calmly in a fast-paced, remote environment.