Guest Services Representative

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner.

WHAT YOU’LL BE DOING

• Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations and promotional activities

• Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service

• Interact with shoppers and retailers in a courteous and efficient manner

• Promote and sell shopping centre gift cards

• Answer phone calls

• Develop and maintain strong relationships with retailers and educate them about the centre's services

• Assist guests by providing directions/information, answering questions, and performing other centre specific services

• Maintain store knowledge about the different products, services, promotions and special events to be able to offer gift or store suggestions based on the shopper's needs

• Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan

• Participates in special projects and assumes other duties and responsibilities as assigned

• Support the supervisor in certain administrative tasks (schedules, gift cards, etc)

• Maintain and update the display of travel brochures

• Update contacts and inventories for tourist brochures

WHAT WE’RE LOOKING FOR

• High school education

• Strong written and oral communication skills (both in French and English), multilingual skills, a plus

• Computer skills

• Positive attitude and a strong desire to provide excellent customer service

• Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel

• Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism

• Conflict resolution/management skills

• Must be friendly, approachable, proactive and solution focused

• Flexible and able to work weekends, nights and holidays and for replacements

Location:

On-site –Calgary, AB

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.