Talent.com
Confidential
Head of Customer ExperienceConfidential • London, Ontario, CA
Head of Customer Experience

Head of Customer Experience

Confidential • London, Ontario, CA
Il y a 1 jour
Type de contrat
  • Temps plein
Description de poste
Head of Customer Experience About the Company Popular trade sales platform Industry Computer Software Type Privately Held, VC-backed Founded 2015 Employees 201-500 Funding $6-$10 million Categories - Construction - Home Improvement - Home Renovation - Marketplace Specialties - saas - b2b - roofing software - quotes and invoices - proposals - and measurements About the Role The Company is seeking a Head of Customer Experience to join their dynamic team. The successful candidate will be responsible for defining and executing the post-sale customer strategy, with a focus on building a future-oriented organization that leverages AI, automation, and digital-first experiences. This role requires a leader who can drive customer experience innovation, improve customer outcomes, and partner cross-functionally to optimize the end-to-end customer journey. The Head of Customer Experience will be at the forefront of creating a customer-first culture, owning the holistic customer experience, and leading the customer operations team to ensure a consistent and seamless journey across all touchpoints. Applicants for the Head of Customer Experience position at the company should have a minimum of 10 years' experience in customer experience, success, operations, or support within a B2B SaaS environment. The role demands a strategic thinker with a proven track record in improving customer retention, satisfaction, and operational efficiency. The ideal candidate will have experience in AI and automation implementation, a strong understanding of customer lifecycle management, and the ability to build and lead high-performing teams. A deep customer-centric approach, the ability to identify and address customer friction, and a talent for driving continuous optimization are essential. The Head of Customer Experience will also be expected to have a strong analytical skill set, exceptional executive presence, and the ability to partner effectively with cross-functional teams. Hiring Manager Title Chief Operating Officer Functions - Marketing - Business Development
Créer une alerte emploi pour cette recherche

Head of Customer Experience • London, Ontario, CA

Offres similaires

High-Growth People Director

LBMXlondon, on, Canada
Temps plein

Drive people strategy and operations as a High-Growth People Director.Lead HR functions, enhance performance management, and cultivate a strong organizational culture.This on-site leadership role i... Voir plus

 • Offre sponsorisée

Part-Time Focus Group Participant - No Experience Required

ApexFocusGroupSt. Thomas
Temps plein +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed.... Voir plus

 • Offre sponsorisée

Cultural Learning & Participation Officer (Apprentice) HM Tower of London

The Apprenticeship GuideLondon, ON, CA
Temps plein

Apprenticeship - Advanced apprenticeship: level 3.Cultural Learning & Participation Officer (Apprentice) HM Tower of London - Job Ref: CLPO.Historic Royal Palaces is a team of people who love and l... Voir plus

 • Offre sponsorisée • Nouvelle offre

Boler Mountain: Alpine Racing Head Coach

SkiontarioLondon, ON, CA
Temps plein

Boler Mountain is Southwestern Ontario’s most dynamic destination for outdoor adventure.Boler Mountain is a Not-for-Profit organization and operates year-round, seven days a week.Join the Boler Mou... Voir plus

 • Offre sponsorisée

Stage Experience Lead - Full Time

LVMH GroupLondon, ON, CA
Temps plein +1

Wellington Road, London, ON N6E 1V4, Canada (CA).This position is for an existing, open vacancy.The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within ... Voir plus

 • Offre sponsorisée

Store Assistant Manager: Lead Sales & Team Growth

BoxLunch & Hot TopicLondon, ON, CA
Temps plein

A popular retail brand in London, Ontario is looking for a Full-Time Assistant Manager who will support the Store Manager in achieving sales targets and leading a team.Ideal candidates will have at... Voir plus

 • Offre sponsorisée

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

AFG IncLondon, Canada
Temps partiel

Apex Focus Group collaborates with research firms, universities, and trusted brands to gather genuine consumer insights.We help connect everyday people with flexible remote market research opportun... Voir plus

 • Offre sponsorisée

Assistant Restaurant Manager

McDonald's ExeterExeter, ON, CA
Temps plein +1

Assistant Restaurant Manager NOC 60300.Organize and maintain inventory.Plan, organize, direct, control and evaluate daily operations.Determine type of services to be offered and implement operation... Voir plus

 • Offre sponsorisée

Customer Experience Associate- Future Opportunities

TDMitchell, ON, CA
Temps plein

Work Location: Mitchell, Ontario, Canada.Line Of Business: Personal & Commercial Banking.At TD Canada Trust, we are the frontline of TD Bank.We strive to build deep and long-lasting relationships w... Voir plus

 • Offre sponsorisée

Earn Cash From Taking Surveys Online

Earn HausPerth South, ON, CA
Temps plein +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Voir plus

 • Offre sponsorisée

Inside Sales Pro: Drive Orders, Upsell & Customer Success

Core & MainLondon, ON, CA
Temps plein

A prominent sales company in Ontario, Canada, is seeking an entry-level sales facilitator.This role involves managing the sales process, assisting customers via phone and email, and supporting outs... Voir plus

 • Offre sponsorisée

Dynamic Property Operations Manager

RED Hospitality & LeisureSt. Thomas
Temps plein

Lead operations at a leading property as a Dynamic Property Operations Manager, focusing on guest satisfaction and staff development.This role blends strategic oversight with hands-on leadership.As... Voir plus

 • Offre sponsorisée

Flexible Online Job – Earn Up To $1,500/Month Playing Mobile Games - Remote - No Experience Required

Free Cash by AlmediaLucan Biddulph, Canada
Télétravail
Temps plein

Get paid to test apps, games, and complete surveys. Voir plus

 • Offre sponsorisée

Head Chef Opportunity in London

The Club HouseLondon, ON, CA
Temps plein +1

Step into the role of Head Chef at The Club House in London, Ontario.This permanent, full-time position emphasizes culinary guidance, recipe creation, and kitchen management.We are looking for an e... Voir plus

 • Offre sponsorisée

Own & Lead Your Optical Shop—Elevate Eyecare

Specsavers NorgeLondon, ON, CA
Temps plein

A leading optical retailer is seeking a Retail Partner to establish your own optical store.As a partner, you will have the flexibility to manage your career and store with comprehensive support fro... Voir plus

 • Offre sponsorisée

Experienced Front-of-House Supervisor for High-Volume Dining

WorkstreamLondon, ON, CA
Temps plein

Take the lead as a Front-of-House Supervisor, ensuring top-tier guest experiences and operational success.Inspire a team in a fast-paced and lively dining atmosphere focused on Italian culinary tra... Voir plus

 • Offre sponsorisée

Management Trainee

Enterprise HoldingsLondon, ON, CA
Permanent

Start your career with Enterprise Mobility! We’re.Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can coun... Voir plus

 • Offre sponsorisée

Manager: Post-Merger Integration

Dillon Consulting LimitedLondon, Canada
Temps plein

Overview Manager: Post-Merger Integration Are you a strong project manager, who brings a deep understanding of the engineering consulting industry, with a drive to improve current methodologies t... Voir plus

 • Offre sponsorisée

Remote High-Performance Sales Executive

Popcorn PotentialLondon, Ontario, Canada
Télétravail
Temps plein

Redefine Success · Own Your Freedom · Elevate Your Impact You’ve hit quotas, led teams, built pipelines, and closed big deals.You’ve carried strategy meetings and executed multi-state or internatio... Voir plus

 • Offre sponsorisée

Dynamic Restaurant Manager Position

Ontario Trillium FoundationLucan Biddulph, ON, CA
Temps plein

Step into a Restaurant Manager role at Tim Hortons and lead a vibrant team to deliver exceptional experiences.Your operational expertise will shine in a fast-paced environment.In this role, you'll ... Voir plus