Casual Housekeeper - Term

Career Opportunity

The Calgary TELUS Convention Centre is looking to hire casual Housekeepers on a term basis from September 2026 to December 20, 2026, in our Housekeeping Services Department.
The hours of work for this casual term position is not guaranteed.

Reporting to the Lead Hand, Housekeeping Services, the Housekeeper is responsible for maintaining high standards of cleanliness, sanitation, and presentation throughout the Calgary TELUS Convention Centre. This role supports a safe, welcoming, and well-maintained environment across public spaces, galleries, offices, event areas, and back-of-house facilities.

The Housekeeper performs daily cleaning and janitorial duties, supports event setup and teardown, follows established safety and environmental standards, and responds to service requests as assigned. The role requires flexibility to work mornings, evenings, weekends, and holidays in a fast-paced, public-facing environment.

Duties and Responsibilities

Operations & Service Delivery

• Perform routine and detailed cleaning of all front-of-house and back-of-house areas, including public spaces, offices, galleries, washrooms, staff areas, and event spaces.
• Complete floor care duties such as sweeping, dust-mopping, damp mopping, auto-scrubbing, auto-sweeping, vacuuming, detail vacuuming, spot cleaning, shampooing carpets, and stripping/refinishing floors as assigned.
• Conduct general cleaning tasks including high and low dusting, dry and damp wiping, sanitizing surfaces, and polishing fixtures.
• Clean and maintain washrooms, including toilets, urinals, sinks, partitions, mirrors, countertops, dispensers, walls, and floors; replenish supplies as required.
• Perform window, glass, and overhead signage cleaning.
• Collect, sort, and dispose of waste and recycling from public, client, and staff areas.
• Provide porter services during client functions and events.
• Carry out general outdoor services such as litter removal, sweeping entryways and sidewalks, watering plants, and cleaning glass doors at entrances.
• Respond to housekeeping requests from staff and clients via radio or other communication tools.
• Flexible schedule, including evenings, weekends, and holidays, based on event activity.

Equipment and Supplies

• Operate cleaning equipment safely and correctly, including sweepers, scrubbers, vacuums, carpet and upholstery cleaners, buffers, and other janitorial tools.
• Conduct basic care of assigned equipment and report defects or maintenance issues promptly.
• Maintain a clean, stocked, and organized cleaning cart; replenish supplies as needed.
• Maintain janitorial closets, storage rooms, and equipment areas in a clean, organized, and safe condition
• Perform laundry duties, including washing and maintaining cotton and microfiber cloths, mop heads, and dust mops.
• Assist with inventory control and restocking as required.

Health, Safety, and Environmental Stewardship

• Follow all Occupational Health & Safety (OHS) requirements, GHS guidelines, and safe work procedures.
• Safely handle, store, and use cleaning chemicals and materials according to training and labeling.
• Perform biohazard clean-up and sharps removal and disposal following established protocols.
• Use required personal protective equipment (PPE) and work safely at heights when assigned.
• Identify and report safety hazards, spills, or maintenance concerns to supervision.
• Ensure compliance with environmental sustainability practices in daily operations, including proper use of cleaning supplies and waste management

Customer Service & Public Interaction

• Interact courteously and professionally with guests, clients, exhibitors, and staff while performing duties.
• Respond to cleaning or sanitation requests in a timely, respectful, and service-oriented manner.
• Maintain a positive and helpful demeanor, even in high-pressure or client-facing situations.
• Support a clean, welcoming, and well-presented environment that reflects organizational hospitality standards.

Flexibility & Team Support

• Adapt to changing priorities, event schedules, and workload demands.
• Work independently or collaboratively as part of a housekeeping team.
• Perform other related duties as assigned to support operational needs.

Job-Related Skills

• Strong interpersonal and customer service skills.
• Ability to speak, read, write, and follow oral and written instructions in English.
• Basic mathematics skills.
• Ability to work effectively in a fast-paced, customer-focused, and changing environment.
• Strong time management and organizational skills.
• Willingness to learn new cleaning techniques and operate various equipment.
• Ability to work independently and as part of a team.

Core Competencies

Thoroughness - Completes tasks to required quality and cleanliness standards with attention to detail.
Takes initiative to ensure that outcomes meet internal and external customer requirements.
Solicits feedback on performance in new tasks.
Measures accuracy using performance metrics.
Sets improvement standards to reduce errors, omissions, and oversights.

Client Focused - Ability to initiate and respond to communications at a service level with client and guests. Asks probing questions to clarify customer expectations and needs to understand, respond, and activate appropriate actions.
Explores options to meet customer needs and seeks assistance from supervisor when needed.
Works towards resolving customer issues quickly and effectively.

Leading Self - Demonstrates self-control and recognizes own pressure points.
Acknowledges need for and seeks out the appropriate training and/or coaching.
Volunteers to undertake tasks that stretch abilities.
Possesses a strong work ethic and manages workload autonomously using creative methods to organize and prioritize ongoing workload.

Accountability - Takes responsibility for assigned tasks, follows procedures, and addresses issues promptly.
Checks assumptions about mutual expectations and clarifies standards of overall performance.
Checks the scope of responsibilities of self and others.
Monitors day-to-day performance and takes corrective action when needed to ensure desired performance is achieved.

Education

• Knowledge of GHS, occupational health and safety regulations, and safe handling of cleaning materials.
• Completion of commercial cleaning courses considered an asset.

Training Requirements

• Successful completion of the required training program within the specified time frame is a condition of employment.

Hours of Work and Schedule

• Hours of work are not guaranteed.
• Ability to work flexible hours, including early mornings, evenings, weekends, holidays, and overtime as required is an asset.

Experience & Requirements

• Previous janitorial or housekeeping experience, preferably in a commercial or public venue setting.
• High school diploma or equivalent.
• Legally entitled to work in Canada.
• Must pass a criminal record check if required.

Physical Requirements

• Physically demanding role requiring prolonged standing and walking.
• Ability to lift up to 50 lbs.
  and push/pull equipment up to 386 lbs.
• Comfortable working at heights.
• Fast-paced, event-driven environment with shifting priorities.

Core Company Success Traits

The Calgary TELUS Convention Centre:

• Is Calgary’s meeting place, bringing the community together in a central hub to connect, learn, innovate, celebrate, support, and grow.
  
• Connects Calgary with the global community; leveraging our assets to create opportunities that impact the lives of Calgarians and Canadians.
• Takes pride in our city and in delivering Calgary’s message of hospitality, prosperity, and enlightened growth to countless visitors.
  
• Is honored to promote Calgary to the world and to host hundreds of events each year.
• Is responsible for promoting Calgary by working with partners to build Calgary’s reputation as the destination of choice.
  
• Is committed to providing a productive, comfortable, sustainable environment for our guests and employees.
  

Individuals interested in applying can apply online at https://calgary-convention.com/careers/.
We thank all applicants for their interest, however, only those selected will be contacted.
This job posting will remain open until the position has been filled.