emergiTEL is hiring a Business Desk Analyst for our client.
Payrate - $32-37 p/hr.
Job typeContract of 8 months of contract
Key Responsibilities:
The selected candidate will assist Petrinex application users with:
Providing step-by-step guidance for specific production accounting tasks within the application
Performing initial diagnosis and assisting in resolving incidents using the knowledge base
Accurately diagnosing and resolving predefined incident types
Responding to emails in a timely and professional manner
Providing clients with relevant contact numbers when required
Sharing contact information for government ministries and industry bodies
Assisting clients in navigating various government web pages
Application Testing Support:
Assisting in testing the monthly release of the application
o Creating test cases
o Executing test cases and recording results
Incident Management:
Using incident management tools to document client interactions
Assigning issues to second-level Subject Matter Experts when necessary
Tracking trends and escalating recurring issues to management
Keeping clients informed on the status of their issues
Qualifications & Requirements:
Registration in or completion of the Canadian Association of Petroleum Production Accounting (CAPPA) certification
Practical experience with Petrinex is an asset
Ability to work independently as well as collaboratively within a team
Strong communication skills
Top Skills:
Registration in or completion of the Canadian Association of Petroleum Production Accounting (CAPPA) certification
Practical experience with the Petrinex application is desirable
Ability to work both independently and collaboratively within a team
Strong communication skills
Vacancy Status / Statut du poste
This is an active position currently open for hiring.
Use of Artificial Intelligence / Utilisation de lintelligence artificielle
No artificial intelligence (AI) is used in the screening or selection process. All applications are reviewed by our recruitment team.
Equal Opportunity / Égalité des chances
Our client is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of background. Hiring decisions are based solely on skills experience and qualifications relevant to the role.
Required Experience:
IC
Business Desk Analyst 6898 • Calgary, Alberta, Canada
The Application Help Desk Analyst role will provide front line support primarily to members of the public accessing various online systems in relation to the ministries of Education and Advanced Ed... Voir plus
Our client is seeking a Business Analyst with a strong background in M365 migration projects and Microsoft 365.This role combines business analysis expertise with hands‑on technical involvement, en... Voir plus
As part of the Technical Debt Mitigation Program, several applications have been identified as requiring improved technical visibility and dependency understanding to support risk assessment and re... Voir plus
Monday – Friday (8hrs/day), 1 year contract (possibility of extension).The Contract, Senior Business Analyst is a key member of the Business Transformation team, accountable for supporting the deli... Voir plus
Implementation Specialist / Business Analyst.Implementation Specialist / Business Analyst.Implementation Specialist / Business Analyst.Implementation Specialist / Business Analyst.Implementation Sp... Voir plus
The Senior Business Systems Analyst is part of a dynamic IT BA and QA team, serving as a key link between business objectives and technical solutions.They will deliver and support application solut... Voir plus
Must be legally entitled to work in Canada.This position is 100% onsite in downtown Calgary.The Senior Business Analyst will be part of the broader Business Transformation team accountable for deli... Voir plus
FLINT is a leading service provider in Canada’s energy and industrial markets offering full asset life cycle support, including construction, maintenance, fabrication, and environmental services.Co... Voir plus
Business Performance and Process Improvement.Projects and Performance Improvement.Business Performance and Process Improvement.Senior Business Analysts understand the business and user goals of a p... Voir plus
Microserve is looking for a Lead Deskside Analyst to join our onsite team in Calgary, AB.This role combines the technical expertise of a Tier 2 Deskside Technician with the leadership and operation... Voir plus
A leading IT services provider in Canada is searching for an experienced Business Analyst to oversee a large-scale domain migration project.The successful candidate will have over 10 years of IT bu... Voir plus
This range is provided by US Tech Solutions.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.We are seeking a highly skilled and motivated INGENI... Voir plus
The Enterprise Data and IT team has an exciting opportunity for a Contract Business Systems Analyst, reporting to the Manager of HRIS.As an ideal candidate you will have proven experience in Workda... Voir plus
Become an integral part of CIRO’s IT team as a Senior Business Systems Analyst, focusing on application solutions and operational support in a hybrid setup.Collaborate with stakeholders to optimize... Voir plus
Business Analyst – Technology & Service Delivery.We are seeking a versatile Business Analyst to provide consulting and operational project leadership for technology‑enabled services.The role ensure... Voir plus
Tech Debt Mitigation Program Service Mapping.As part of the Technical Debt Mitigation Program, several applications have been identified as requiring improved technical visibility and dependency un... Voir plus
Drive impactful business solutions as a Senior Business Analyst at URUS, focusing on JDEdwards configurations and integrations.Bridge the gap between IT and business needs seamlessly.In this role, ... Voir plus
A leading software testing company in Canada is seeking Business Analysts for their Toronto, Ottawa, Calgary, and Fredericton locations.The role involves evaluating business processes, developing s... Voir plus
PLATO is Canada's only Indigenous-led, Indigenous staffed software testing services firm.We insist on working with quality people who share our passion for quality testing and have built a team of ... Voir plus
Location: Calgary, AB (at least 3 days in office).Business Unit: Digital Supply Chain / Supply Chain Optimization.Travel: Occasional (field sites, terminals, branches, vendors).One of our largest a... Voir plus
