Field Support (IT Technician)
Lenovo HDD replacement - Brampton, ON
Location : 25 Peel Centre Dr., Unit , Brampton, Ontario, Canada
Rates : CAD35 / hr. Flat (Login / Logout hours)
Schedule Start & End Date : Apr 30, / May 02,
Problem Description :
FE arrive on site with the part in hand.
Once on site, FE should ask for the manager on duty, introduce themselves as the technician on behalf of PivIT Global to replace a drive.
Once FE is confirmed, please have the tech complete the required compliance course prior to arriving on site and arrive on site with the part in hand.
Please confirm with PivIT once the FE has completed the course and PivIT will provide the LOA needed for the FE to gain access to the server room.
Once on site, FE should ask for the manager on duty and introduce themselves as the technician on behalf of PivIT Global to replace a drive.
Server Validation :
Verify the Server Model and Serial No (Lenovo RD SN : ).
If unable to match the server Model and SN, STOP, call backline support ASAP.
FE to send pictures of the server Model and Serial No
FE to send actual pictures of the server showing the disk status in slot 2.
Keep in mind of disk slot numbering, the server start with disk slot 0 and so very mindful of disk slot 3 location
Work Category : Computer Hardware
Skills : Motherboard, Hard disk, Replacement,
Experience Level : Expert
Service Schedule : Estimated Time
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