Be the voice of Optiom. Make every call count. Build a career in specialty insurance.
If you thrive in a fast-paced environment take pride in every customer interaction and bring both empathy and precision to your work this role was made for you.
Optiom is hiring a Customer Care Representative to join our Client Care this front-line service role you will be the primary point of contact for our policyholders fielding inbound calls resolving policy questions explaining coverage and billing details and handling administrative policy transactions with a high degree of accuracy. Around 80% of your time will be spent on the phones; the remainder on written correspondence and policy maintenance. You will represent Optioms service standards on every call and leave every policyholder feeling heard informed and well-served.
WHO YOU ARE
You may not have worked in insurance before. But you will thrive here if you are the kind of person who stays composed under volume communicates with confidence and warmth and takes ownership of every interaction from first ring to resolution.
You Bring
Bonus Points For
WHO WE ARE
Optiom is a specialty MGA and a wholly owned subsidiary of Aviva Canada one of the countrys largest property and casualty insurers. We design and distribute specialty vehicle replacement insurance products through a national network of more than 330 dealerships and 900 broker offices embedded at the point of vehicle financing and leasing across Canada.
We are a team of specialists who take pride in what we build and how we serve. Our products protect Canadians in moments that matter and our people are the reason our broker and dealer partners trust us year after year. Joining Optiom means joining a business with strong backing a clear purpose and real room to grow.
Optiom uses AI tools to assist with initial screening. All final hiring decisions are made by Optioms human hiring team.
Optiom is committed to providing accessible recruitment processes. If you require accommodation during any stage of the selection process please advise us and we will work with you to meet your needs.
We thank all applicants for their interest. Only those selected for further consideration will be contacted.
Required Experience:
Junior IC
Customer Care Representative Calgary, AB • Calgary, Alberta, Canada
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