Job Title: People Experience Coordinator
Location: Maple Ridge British Columbia
Make Lives Better. Create Happier Aging. Be Bold & Kind.
At Nurse Next Door Our purpose is simple yet powerful: Making Lives Better through Happier Aging. Were not just another home care company. We believe in caring for peoples hearts not just their tasks. Our caregivers help seniors stay in their homes continue doing what they love and live life to the fullest.
Were driven by Bold Kindness a leadership philosophy and culture built on compassion growth and fun. If youre someone who is self-led loves people thrives in a fast-paced environment and is ready to hustle with heart this might be the perfect fit for you.
About the Role
As a People Experience Coordinator youll play a key role in shaping our team of amazing caregivers. Your work ensures we have the right people in the right place at the right time so we can deliver our promise of Happier Aging to every client.
This is a full-time position based in Maple Ridge British Columbia reporting directly to the Franchise Partner and working closely with Care Designers Client Care Coordinators and Schedulers.
What Youll Do
Recruitment & Hiring:
Follow the Nurse Next Door People System.
Post and manage job ads across platforms and community channels.
Build strong caregiver pipelines through referrals schools and local partnerships.
Partner with our team to match caregivers with clients for the perfect fit.
Ensure staffing levels stay healthy to avoid visit cancellations.
Onboarding & Training
Lead engaging Discovery Day orientation sessions for new hires.
Support caregivers in using Nurse Next Door systems confidently.
Implement new people programs and track adoption.
Coordinator e-learning portals.
Engagement & Retention
Champion caregiver engagement initiatives growth and career paths.
Act on caregiver feedback to continuously improve their experience.
Recognize and celebrate team milestones and contributions.
End of Employment
Manage exit processes with care and professionalism.
Keep employee files and systems updated.
Other Duties
Assist with oversight of administrative policies procedures and practices in compliance with BC employment standards.
Support the team when needed with urgent scheduling.
Participate on relevant teams and committees and attend employee events.
Success Looks Like
Caregiver and Client NPS scores of 10.
Zero missed visits due to staffing shortages.
A thriving engaged and growing caregiver team.
On budget.
What Were Looking For
3 years of experience in recruiting operations or people leadership.
A proven ability to recruit A-Players in fast-paced high-volume small business environments.
Excellent oral and written communication in English and relationship-building skills.
Strong organizational and time-management abilities.
Tech-savvy and experienced with G-Suite (Docs Drive Calendar Gmail) Indeed and Hireology platforms.
Experience in the Home Healthcare industry and AlayaCare Scheduling software is preferred.
Bonus: fluency in another language (Nice to have)
Must pass a background check with a Vulnerable Sector Search.
Compensation:
$55000 - $65000 salary per year depending on skills and experience; Extended Health Benefits; potential for hybrid work after 6 months based on performance.
Required Experience:
IC
People Experience Coordinator Maple Ridge BC • Maple Ridge, Alberta, Canada
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