CSR

Texcan provides customers with high quality wire and cable products at the best value possible. As one of Canada’s largest distributor for over 45 years, we have built a reputation for going to great lengths for our customers. We supply solutions for a variety of different markets in residential, commercial, industrial and emerging green markets such as wind farms, solar energy, hydroelectric, water and waste treatments.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces.

What's In It For You?

• You will be joining a market leader with over 40 years of experience to help you elevate your potential.
• You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
• Be part of an ISO certified company with a strong a quality assurance program and new technologies which help you perform at your best.
• Attractive compensation with benefits and “other perks” such as tuition reimbursement.
• Employee Referral provides the opportunity to earn more while you work by referring one of the best you know.
• In-depth process and product training provided by a mentored approach, product knowledge sessions hosted by the Product Manager and lunch and learn meetings.
• We house the largest inventory to better service our customers and deliver on sales commitments.

The Customer Service Representative is integral to ensuring exceptional customer service and efficient sales operations. This position involves responding to customer inquiries, processing orders, and supporting sales representatives and management in delivering top-tier service. The role also includes document control and coordination of major projects.

Responsibilities:

• Respond promptly and professionally to customer inquiries.
• Accurately enter customer orders and ensure documentation flow.
• Review vendor documents and verify purchase orders and quotes.
• Provide quotes to customers as directed.
• Assist Sales Representatives and Management in delivering top-tier service.
• Prepare reports and business correspondence.
• Coordinate communication documents for major projects.
• Expedite orders and collaborate with purchasing for product sourcing and delivery.
• Assist with month-end procedures and customer orders.
• Liaise with warehouse personnel to ensure correct order shipment.
• Coordinate actions with regional departments for major project implementation.
• Answer phones and assist customers with inquiries.
• Input quotes and orders into the system following pricing instructions.
• Build spreadsheets for pricing and inventory.
• Review contract specifications during project execution and closing.
• Verify data completeness and accuracy.
• Conduct project documentation reviews to ensure all required documents are received and reviewed.
• Other duties as assigned.

Requirements:

• 3-4 years of Customer Service/Administration experience.
• High School Diploma required; Post-Secondary education preferred.
• Typing speed of at least 50 words per minute with high accuracy.
• Proficient in data entry and MS Office (Excel, Outlook, Word, PowerPoint).
• Strong computer skills, especially in Excel.
• Exceptional organizational and multitasking skills.
• Ability to work independently and as part of a team.

Benefits & Perks

• We offer a competitive salary, plus a full set of benefits, including:
• Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
• Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
• Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.