We are seeking two (2) Key Account Managers (KAMs) to support a limited portfolio of high-value enterprise customers across Canada and the United States. This role is designed for relationship owners who excel at proactive account stewardship, cross-functional coordination, and operational follow-through rather than transactional sales.
The Key Account Manager is the primary owner of the customer relationship for assigned enterprise accounts. The role focuses on proactive account management, issue resolution, and ensuring customers receive ongoing value, alignment, and operational excellence.
The KAM is expected to anticipate issues before they elevate, communicate clearly, and ensure accountability across internal and external stakeholders.
Success is measured by account health, retention, operational excellence, and customer satisfaction.
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Spanish Speaking Key Account Manager (SaaS) • Toronto, ON, Canada
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