Customer Service Representative/Call Centre Agent

Customer Service Representative, Full-Time (Outbound Agent)

Job Location : Client Contact Center, Saskatoon

Work Schedule : Flexibility required to work evenings and Saturdays (based on a six-week rotation)

Have you ever thought about having a career instead of a job? At FFUN we think about it every day. We are in search of the superhero of the customer service world.

We’re pretty smart around here, and we have a hunch that you’re someone who’s pretty good with people. Pair that with some quick fingers for data entry and the ability to make a great first impression and we’re a match made in heaven.

We have goals, like Big Hairy Audacious Goals, where, as one of Canada’s Best Managed Companies, we want to create 10 million FFUNtastic experiences.

How do we get there? People like you. Be a part of that growth as an individual contributor within our Client Contact Center in Saskatoon.

We are looking for a Rockstar... that means positive energy, results focused, and customer centered. If you have a passion for people and career aspirations that shoot to the moon, then don’t make us beg.

You are an important piece of our plans for the future so set up the last interview you will ever do!

Why FFUN

• Hourly wage of $15 / hour + a monthly bonus per appointment booked.
• Employee Discount Get excited with exclusive discounts, not just on vehicles, but also on service, repairs and parts.
• Training & Development Buckle up for an exciting ride! Joining us is like stepping onto a rocket ship of learning opportunities in a turbo-charged industry.
• Corporate Gym Membership Rates - Get your fitness on with corporate gym membership rates that won't break the bank. Flex those muscles, both at work and at the gym.
• Health & Dental Stay healthy and smile bright with our comprehensive health and dental plans. We've got you covered inside and out.
• Giving Back From Hospital Foundations to local sports teams, we want everyone to have a little more FFUN in their lives.
• Group Retirement Savings Plan - Employer-Employee matched contributions because we care about your future financial security.

The Nitty-Gritty of What you’ll be doing :

• Handling inbound and outbound calls to our customers and (hopefully soon-to-be-customers) to share information about our FFUN sales initiatives, service appointments and follow-ups
• Provide our customers with the best of the best when it comes to their experience with us.
• Develop and follow strategies and processes for maintaining contact with customers.
• Manage customer information databases.
• Setting and confirming customer appointments.
• Produce reports when necessary.

Some superhero traits we are looking for :

• Ability to prioritize, multi-task, and handle deadlines and high-pressure situations.
• Customer service guru, in other words a people person.
• Excellent verbal and written English communication skills.
• Computer literate and telephone savvy.
• Passion for teamwork.
• Exceptional organizational skills.
• Bonus points if you have call center experience specifically in inbound / outbound sales.
• Must have a valid Class 5 Saskatchewan Driver’s License upon employment.

What it's really like to work here.