information technology (IT) support technician
- Work Term : Permanent
- Work Language : English or French
- Hours : 75 hours bi-weekly
- Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience : 1 to less than 7 months
- or equivalent experience
Work setting
- General office
- Private sector
- Information technology
Tasks
- Give access to computer networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
Supervision
No supervision responsibility
Work conditions and physical capabilities
- Sitting
- Combination of sitting, standing, walking
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
Life insurance
Long term benefits
- Long-term care insurance
- Maternity and parental benefits
Other benefits
- Free parking available
- Learning / training paid by employer
- On-site amenities
- On-site recreation and activities
- Paid time off (volunteering or personal days)
- Parking available
- Travel insurance
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