Manager, Community Programs

Job Title: Manager, Community Programs

Organization: John Howard Society

Location: In Person, Victoria, BC

Job Type: Full-time, Permanent

Work hours: 40 hours, Mon - Fri, 8 am to 4:30 pm

Salary: $34.00 - 36.00 per hour

Benefits: Employee Engagement Activities, Organization Events, Dental care, Disability insurance, Employee assistance program, Extended health care, Life insurance, Paid time off, Municipal Pension Plan

Who We Are:

John Howard Society of Victoria is a fast paced growing, dynamic and innovative social service organization that strives to create safe, healthy, and inclusive communities for all. Our goal is to help individuals achieve greater independence by providing support with housing, life-skills, education, employment, and community-based services.

At John Howard Society of Victoria we come from various backgrounds and share a common goal of wanting to make things better in our community, for our community. We believe in creating a dynamic work environment that adapts to your needs.

What We Offer:

• Competitive Benefits: Enjoy paid vacation, sick and personal time, health and dental plans, long-term disability, critical illness and Municipal Pension Plan

• Supportive Environment: Our Employee Assistance Program and professional development opportunities are designed to help you succeed both personally and professionally. We invest in our employees' growth through training programs, workshops, and mentorship opportunities.

• Engaging Culture: Be part of a friendly team that values your input! With numerous employee engagements, you can make your voice heard and contribute to meaningful change for our clients and our community.

• Employee Engagement: We often organize team and social gatherings to strengthen relationships and foster camaraderie to create a supportive network among colleagues.

• Impactful Work: Employees at JHS Victoria are driven by a shared mission to make a positive difference in the community. Engaging in meaningful work enhances job satisfaction and connects team members to a greater purpose.

Position Summary:

The Position reports to Sr. Program Manager

We are looking for Manager, Community Programs to provide operational leadership and oversight for the organization's community-based programs and services. The manager is responsible for the effective planning, coordination, implementation, and evaluation of assigned programs while ensuring high-quality, client-centered service delivery. This role provides leadership to front-line staff, oversees program operations, budgets, and staffing, fosters community partnerships, and ensures compliance with contractual, organizational, and accreditation standards. Through ongoing evaluation and continuous quality improvement, the Manager supports positive outcomes for clients, staff, and the organization. The position is in-person with no opportunities to work remotely.

What You'll Be Doing:

Program Implementation, Daily Operations & Evaluation (45%)

• Lead the planning, implementation, coordination, and ongoing evaluation of assigned programs to ensure high-quality, client-centered service delivery aligned with accreditation and organizational standards.

• Coordinate the daily operations of assigned programs, including scheduling, staff coverage, resource planning, and logistical coordination.

• Implement and continuously enhance program models, curricula, workflows, policies, procedures, manuals, handbooks, and service delivery practices to support effective program delivery and align with organizational standards and emerging best practices.

• Adapt program delivery as required, including providing direct service coverage or operational support during periods of staff absence, transition, or increased client demand.

• Monitor program activities, service quality, and key performance indicators (KPIs) to assess effectiveness, identify trends, and support continuous quality improvement.

• Collect, analyze, and interpret qualitative and quantitative program data, including client outcomes, service utilization, demographic trends, and participant feedback, to inform operational improvements and program enhancements.

• Ensure compliance with contractual obligations, funder requirements, CARF accreditation standards, organizational policies, and reporting requirements.

• Prepare accurate and timely monthly, quarterly, semi-annual, annual, and ad hoc reports for funders, senior leadership, and stakeholders.

• Maintain accurate program documentation, records, and reporting systems in accordance with organizational policies and confidentiality standards.

• Support strategic program planning by identifying priorities, setting measurable objectives, and implementing initiatives that strengthen program effectiveness and organizational impact.

• Ensuring contract deliverables are meet as per the contract requirement.

• Implement organizational policies, procedures, and operational standards within assigned programs, ensuring staff understand and consistently apply established practices.

People Management (20%)

• Provide day-to-day leadership, supervision, coaching, and support to employees, volunteers, facilitators, and contractors, fostering a positive, collaborative, and high-performing team environment.

• Coordinate and execute recruitment, selection, onboarding, and orientation processes in accordance with organizational policies and staffing needs.

• Conduct regular supervision meetings, performance evaluations, and performance development activities, providing timely coaching, feedback, and support to promote employee growth and accountability.

• Oversee employee activities in accordance with organizational policies, procedures, collective bargaining agreements, and employment standards.

• Manage, support, and develop frontline teams through coaching, mentorship, performance management, and professional development, fostering a culture of accountability, well-being, and service excellence.

• Manage staffing processes, including recruitment, hiring, onboarding, transfers, leaves, accommodations, and terminations, in collaboration with Human Resources and senior leadership.

• Coordinate and support staff, volunteer, and facilitator training, orientation, and ongoing professional development to ensure consistent service delivery and compliance with organizational standards.

• Ensure compliance with organizational policies, HR practices, accreditation standards, and applicable legislation related to employees, volunteers, facilitators, and contractors.

Budgeting & Resource Allocation (20%)

• Review and approve program expenses in accordance with organizational policies and ensure all costs are accurately documented and reported.

• Monitor program budgets to ensure expenditures align with approved allocations and funder requirements, flagging variances and recommending adjustments as needed.

• Provide input into annual and program-specific budget development, and ensure effective allocation of resources (staff time, materials, and funding) to meet program objectives and maximize impact.

• Support the preparation of financial reports for funders and management, ensuring compliance with funding agreements and organizational guidelines.

• Research and identify grant opportunities, prepare proposals and reports, and manage all aspects of the grant application, stewardship, and reporting process, including budgets and financial reporting.

Partnerships & Stakeholder Engagement (15%)

• Establish, strengthen, and maintain collaborative relationships with community agencies, service providers, government stakeholders, and funding partners to support program delivery and growth.

• Act as a key representative of the organization at community tables, coalition meetings, inter-agency networks, and public forums to promote program visibility and share organizational insights.

• Administrative Support, including maintaining organized and accurate records, including program documentation, client data, partnership agreements, and internal communications, in accordance with privacy and reporting requirements.

• Support the preparation and submission of grant proposals, funding applications, and narrative and statistical reports, ensuring deadlines and funder criteria are met.

• Assist in program budget tracking, expense reconciliation, and resource allocation, working closely with program managers to ensure alignment with financial plans.

Perform other duties and projects as required and not limited to the responsibilities as mentioned.

*The assigned percentage of job responsibilities may vary based on organizational and operational priorities.

What We’re Looking For:

Qualifications:

• Minimum of 3-5 years of progressive leadership experience in program management or a combination of equivalent related education and experience.

• Bachelor's degree in Human Services, Social Sciences, or a related field, or an equivalent combination of education and experience.

• And / or a combination of education, training, and experience equivalent to the above will be considered;

• Demonstrated experience leading, supervising, coaching, and developing multidisciplinary teams.

• Experience managing community-based programs, including case management and client support services.

• Ability to work independently and collaboratively in a fast-paced environment.

• Proficient in verbal and written English at a professional level, with excellent communication, organization and interpersonal abilities.

• High proficiency in MS Office Suite (Excel, PowerPoint, Word, Outlook, SharePoint) and case management systems.

• Criminal Record Check.

• Valid Class 5 Driver’s License and access to a reliable vehicle.

Skills and Competencies:

• Available to work outside of normal office hours.

• Carry provided cell phone to facilitate your contact with clients.

• Demonstrated leadership, coaching, and team development skills, with the ability to foster a positive, accountable, and high-performing team culture.

• Strong organizational, time management, and problem-solving skills, with the ability to prioritize competing operational demands.

• Excellent verbal and written communication, interpersonal, and conflict resolution skills.

• Strong analytical skills with the ability to interpret data, monitor program performance, and support continuous quality improvement.

• Ability to work independently while contributing effectively within a collaborative leadership team.

• Ability to exercise sound judgment, maintain confidentiality, and manage sensitive information with professionalism and integrity.

Who You Are:

Are you a dynamic operations leader ready to make an impact? Do you thrive in a fast-paced environment and is passionate about operational excellence!

Here’s what describes you best:

• Values-Driven Leadership: You demonstrate a strong commitment to values of dignity, advocacy, empowerment, collaboration, accountability, and resiliency, consistently modeling these in your decision-making and interactions.

• Integrity and Professionalism: You act with honesty, sound judgment, and ethical responsibility, particularly when managing sensitive information, complex situations, and staff matters.

• People-Centered and Empathetic Approach: You bring a compassionate and trauma-informed perspective to working with both clients and staff, fostering an environment of respect, inclusion, and psychological safety.

• Collaborative and Relationship-Oriented: You build strong, trusting relationships with staff, community partners, and stakeholders, and actively contribute to a cooperative, team-based work environment.

• Resilient and Adaptable: You thrive in a fast-paced, dynamic environment, demonstrating flexibility, composure, and a solution-focused mindset when navigating competing priorities and operational challenges.

• Accountable and Results-Oriented: You take ownership of outcomes, maintain high standards of performance, and remain committed to achieving program objectives and service excellence.

• Strong Self-Awareness and Reflective Practice: You engage in continuous self-reflection, welcome feedback, and demonstrate a commitment to ongoing leadership growth and professional development.

• Effective Communicator and Influencer: You communicate clearly, respectfully, and confidently, with the ability to engage, motivate, and support diverse teams while managing conflict constructively.

• Strategic and Critical Thinker: You demonstrate sound decision-making and analytical thinking, with the ability to assess complex situations, balance operational needs, and align actions with organizational goals.

• Commitment to Community Impact: You are passionate about making a meaningful difference in the community and supporting individuals in achieving greater independence, aligning your work with the organization’s mission and vision.

Creating Safe, Healthy and Inclusive Communities at JHS Victoria:

At John Howard Society of Victoria, we proudly embrace the rich diversity of the communities we serve, and we’re excited to invite applicants from all backgrounds to join our team! We understand that everyone’s journey is different, and we are committed to providing the support needed to ensure equal opportunities for success throughout the hiring process. John Howard Society of Victoria will provide reasonable accommodation upon request. Please email hr@jhsvic.ca if you have a need for any accommodation. We’re here to help!

Ready to Make a Positive Impact?

If you’re passionate about making a positive impact in people’s lives and meet the qualifications for this role, we’d love to hear from you!

Please submit your application through our portal. Submission deadline is June 25, 2026 and we’ll be reviewing applications on an ongoing basis until the position is filled. So don’t wait—apply today and take the next step in your journey with us!