OPTIOM INC.
Driven by Aviva
Customer Care Representative / Partner Support Representative
Part-Time 1520 Hours/Week Client Care Calgary AB or Langley BC
Compensation: $20 $25 / hour (commensurate with experience and role)
At Optiom the quality of every call from a policyholder checking on their coverage to a broker partner needing a quick answer reflects who we are as a company. We are hiring part-time to strengthen coverage during our peak service windows (10:00 17:00) and ensure that when someone reaches out to Optiom they reach someone who is ready knowledgeable and genuinely invested in helping them.
We have two part-time openings on our Client Care team one focused on policyholder service and one on dealer and broker partner support. Both roles are approximately 1520 hours per week scheduled around our highest-demand windows. Both are available in Calgary AB or Langley BC. If either role fits your background tell us and indicate your preference when you apply.
The Roles
Customer Care Representative
You will be a first point of contact for Optiom policyholders handling inbound inquiries about coverage supporting claim-related questions and providing the calm clear empathetic service that every customer deserves at the moment they call. This role suits someone with a natural phone presence who thrives in a fast-paced high-volume service environment.
Partner Support Representative
You will support Optioms national network of dealer and broker partners resolving inbound inquiries assisting with policy and account questions and building the day-to-day trust that strengthens our distribution relationships. This role suits someone with a background in B2B service account support or partner-facing operations.
You Bring
Bonus Points For
Who We Are
Optiom Inc. is a specialty Managing General Agency (MGA) and a wholly owned subsidiary of Aviva Canada one of Canadas largest and most trusted property and casualty insurers. We specialize in vehicle replacement insurance products distributed through a national network of more than 330 dealerships and 900 broker offices with over 600000 policies sold to Canadians. Our team operates with the entrepreneurial energy of a specialty MGA backed by the financial strength and credibility of Aviva. We are growing and building the team to match.
Optiom uses AI-assisted tools in its initial screening process as disclosed in accordance with applicable employment standards legislation. All final hiring decisions are made by Optioms human HR and management team.
Required Experience:
Junior IC
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