Residential Services Assistant Manager
Description
The Residential Services Assistant Manager provides a safe and secure environment for residents and visitors.
KEY RESPONSIBILITIES :
- Assist the Residential Services Manager with the day to day management of the Stevenson House Emergency Shelter staffing and monthly financial statements, maintaining statistics and BC Housing database.
- In conjunction with the Residential Services Manager, participate in the candidate interview process for employees under your supervision.
- In consultation with the Residential Services Manager, fulfill management responsibilities in the hiring, encouraging, supervising, disciplining, and terminating (with the approval of DHQ) of staff reporting to you.
- Provide direction, support and leadership to employees through individual employee evaluations, coaching and daily observation.
- Oversee the scheduling of staff and the reconciling of hours, and be responsible for on-call schedule (sick time, vacation, etc.).
- Conduct incident report investigations and make recommendations.
- Oversee that policies, standards and procedures are being consistently followed.
- Review guest files, overview the process of investigating and approving or denying guest extension requests.
- Oversee the care and safety of guests.
- Provide back up support to and when required assume functions of staff.
- Performs other assigned duties as required to ensure a safe and secure environment
HOURS :
- Temporary, full-time, 40 hours / week; covering Leave of Absence
- Monday Friday, 9 : 00 am 5 : 00 pm, some evening or early morning shifts may be required; subject to change
QUALIFICATIONS AND EDUCATION REQUIREMENTS :
- Ability to supervise, coach and lead a small team
- Strong service ethic and a friendly disposition with the public
- Adaptability to change and frequent interruptions
- Team oriented and able to take initiative
- At least two years’ experience working in an Emergency Shelter or similar environment
- Criminal Record Check
- CPR, First Aid and Non-Violent Crisis Training an asset
PREFERRED SKILLS / CAPABILITIES :
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