Engagement Manager Conversational Ai (Remote)

Engagement Manager Conversational AI (Remote)

About Us :

Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses.

Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented speed.

Company Highlights :

• Delivered 2.5x growth YoY since its inception in 2013
• Headquartered in Boston, with 4000+ Quantiphi professionals across the globe
• Great Places to Work certified for 2 consecutive years - 2022, 2021
• Recognized by Everest Group as Specialist Leader and Star Performer in Analytics and AI Services, 2022
• Recognized as an AI FinTech100 Company, 2022 by InsurTech
• Winner of Best in Business Award in Established Business category by INC., 2022
• Winner of Competitive Strategy Leadership Award in Artificial Intelligence Services in Healthcare by Frost & Sullivan, 2022
• Recognized in Gartner Hype Cycle Reports for AI Strategy, 2022
• Winner of 2021 Google Cloud Breakthrough Partner of the Year - North America
• Winner of 2021 AWS Canada Rising Star of the Year
• Recognized as Leader in IDC MarketScape : Worldwide AI IT Services, 2021
• Recognized in the Fast Company 2021 World Changing Ideas - AI and Data category
• Winner of NVIDIA’s Americas Service Delivery Partner of the Year, 2021

Job Description :

As part of the core delivery team of Quantiphi, the Engagement Manager will be responsible for managing the delivery and execution of projects in a B2B environment for Conversational AI solutions to Contact Centers / Customer service teams of different organizations.

Your responsibilities will include :

• Client Management :
• Managing customer communication & relationships
• Guide the client on technology evaluation, technical thought leadership, and direction for Conversational AI projects
• Constantly sync with the product & Business team to align on business priorities and plan for long-term and short-term architecture goals
• Showcase thought leadership on technology roadmaps, agile development methodologies, and best practices
• Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions
• Project Delivery :
• Own the complete SDLC of our product(s) by managing the solutioning, engineering, testing, release, and maintenance
• Lead engagements with multiple work-streams; prepare project plans and manage deliverables
• Guide and help team members to debug and solve technical problems
• Review and perform code walkthrough and quality reviews
• Team Management :
• Work with the team to identify and qualify business opportunities
• Identify key customer technical objections and develop a strategy to resolve technical blockers
• Ensure proper skill development of team members
• Travel to customer sites, conferences, and other related events as required

Required Skills :

• Excellent communication, articulation, abstraction, analytical and presentation skills
• Ability to work with minimal supervision in a dynamic and time-sensitive work environment
• Team management experience is a must
• Excellent aptitude in business analysis and awareness of quantitative analysis techniques

Nice to have skills :

Experience with AI Bot platforms, such as DialogFlow / API.AI, Cloud ML, Microsoft Bot Framework, Azure Cognitive Services, Amazon Lex, IBM Watson, Wit.

ai, Salesforce Einstein, Rasa, etc. (as a Project Manager / Analyst / Consultant)

• Strong understanding of the NLP space (natural language understanding, sentiment analysis, personality insight, etc.), conversational interfaces, and leveraging existing services and libraries (integration, configuration, training, continuous learning)
• Well versed with voice-based processing (text to speech, speech to text)
• Experience and knowledge of critical phases of the sales process which includes requirement gathering, sales planning, solution scoping, proposal writing, and presentation
• Knowledge and willingness to learn and apply emerging trends in business research, data science, machine learning, artificial intelligence, cloud

When applying, state you found this job on Pangian.com Remote Network.

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