Manager, Program Performance & Innovation

Position Type

Permanent

Closing Date

Medavie Health Services New Brunswick (MHSNB) is the subsidiary of Medavie Health Services responsible for the optimal operation and management of EM / ANB, an integrated organization specializing in the delivery of primary health care services with the goal of facilitating access to quality care so that patients can achieve better health outcomes. MHSNB is fortunate to be able to count on the expertise of its employees who work passionately to build a healthier province. Our company is currently looking for new team members to support its mission of providing excellence in emergency and community care within our various programs, namely Ambulance New Brunswick, the Extra‑Mural Program and NB Health Link. Each advocates for a highly coordinated, quality service offering guided by a goal of continuous improvement across primary health care. Medavie Health Services is part of Medavie, a health services organization. Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the health of all Canadians. As a not‑for‑profit organization, Medavie is proud to commit an annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing some of our country’s most pressing physical and mental health care challenges.

Reporting to the Senior Director

Reporting to the Senior Director, NB Health Link , the Manager, Program Performance and Innovation , is responsible for overseeing all aspects of program monitoring and reporting within the NB Health Link program. This role involves collaborating with the Project Management Office to identify project managers and process improvement specialists for key initiatives and projects. The Manager will also manage vendor contracts and ensure data quality and integrity. As part of the greater leadership team, the Manager represents the program on various key committees and workgroups and must be well‑versed in all program operations.

Program Performance Management

The Manager plays a critical role in supporting the program’s internal performance management framework, as well as external and partner reporting requirements and accountability criteria.

Safety and Culture

As an employee of MHSNB, we are accountable to our patients and coworkers by participating in and supporting all safety‑related initiatives, and acting in a manner that fosters a culture focused on patient safety and a safe workplace.

Roles and Responsibilities

Program Monitoring and Reporting

• Oversee and ensure accurate monitoring and reporting of program performance metrics.
• Support the departments’ performance measurement frameworks to track progress against program goals.
• Analyze data to identify trends, issues, and opportunities for improvement.
• Prepare detailed reports and presentations for senior leadership and stakeholders.
• Ensure the highest standards of data quality and integrity across all program operations.
• Ensure data governance policies and procedures to maintain data accuracy and consistency are in place.
• Conduct regular audits and reviews of data to identify and rectify any discrepancies.
• Collaborate with IT and data management teams to enhance data collection and reporting systems.

Program communication and collaboration tools

Collaboration With PMO

Vendor Contract Management

Leadership And Representation

Qualifications & Competencies

If you are interested in working with a dynamic team of professionals and possess the necessary qualifications, please apply now.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Health Services New Brunswick is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.

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