guest services agent - hotel
- Durée de l'emploi : Saisonnier
- Langue de travail : Anglais
- Heures de travail : 35 to 50 hours per week
- Education :
- Expérience :
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Work setting
- Hospitality industry
- Staff accommodation available
- Hotel, motel, resort
- Rural area
- Restaurant and food service
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients / guests with special needs
- Provide customer service
- Serve food and beverages
Computer and technology knowledge
- Word processing software
- Computerized bookkeeping system
- Central reservation system (CRS)
- Spreadsheet
- Internet
- Social Media
Area of work experience
Communications and public relations
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
Screening questions
- Are you available for the advertised start date?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
Experience
1 year to less than 2 years
Financial benefits
Gratuities
Other benefits
- Free parking available
- Learning / training paid by employer
- On-site housing options
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