Director of Operations

Our client, a leader in the logistics industry, is hiring a self-motivated Director of Operations. We are looking for someone who has a growth mindset and a passion for fostering an innovative, solution-driven environment.

Position Responsibilities :

This role will ensure operational efficiency, drive the adoption of innovative technologies, and support the company's hyper-growth vision.

The Director of Operations will align closely with the company's mission, values, and strategic objectives while leading a high-performing team through change and rapid growth.

This role includes :

Leadership & Team Management

• Lead and manage a team of operations professionals, including people managers, to ensure the delivery of excellent transportation services.
• Oversee employee development and performance, fostering a growth mindset within the team.
• Ensure alignment with the company's vision of hyper-growth by creating a culture that embraces change and continuous improvement.
• Act as a mentor and coach, promoting collaboration, creativity, and a shared vision for operational excellence.

Customer Experience Management

• Oversee all aspects of customer service management, ensuring the highest level of customer satisfaction.
• Develop and implement strategies to improve the overall customer experience, ensuring consistent and positive interactions.

Operations & Technical Oversight

• Ensure smooth and efficient logistics operations, with a strong understanding of technical and logistical requirements.
• Utilize data-driven decision-making to optimize operations, ensuring KPIs are met and exceeded.
• Oversee the use of technology within operations, including the rollout of new systems and tools aimed at automation and process improvement.
• Proactively identify and implement technology that enhances operational efficiency and supports the company's future growth.

Strategic Planning & Collaboration

• Collaborate across various departments, including IT, customer service, and finance, to ensure alignment on company goals and objectives.
• Lead strategic initiatives aimed at operational scalability, automation, and overall process improvement.
• Understand and navigate the company's database and information systems to leverage data for better decision-making.

Technology & Process Improvement

• Drive the adoption of new technology solutions that improve efficiency and customer satisfaction within the logistics space.
• Address challenges in technology rollout and implementation, identifying gaps and proposing solutions to bridge them.
• Stay ahead of industry trends and innovations, bringing in relevant technologies that can support the company's vision for the future.

Qualifications

• Minimum of 10 years of experience in a management role within the logistics sector.
• Minimum of 5 years of experience overseeing and leading people managers.
• Extensive experience in customer experience management and operational leadership.
• Deep understanding of logistics operations and its technical requirements.
• Proven ability to adapt to change and lead teams through transformation in a fast-paced, hyper-growth environment.
• Strong proficiency with spreadsheets, Microsoft Office Suite, and other relevant operational tools.
• Demonstrated ability to strategically assess and implement new technology solutions.
• Experience working with and navigating complex databases to extract actionable insights.
• Self-starter with the ability to take initiative, drive innovation, and push for continuous improvement.
• Excellent collaboration and communication skills, with a focus on building strong relationships across departments.
• Growth mindset and a passion for fostering an innovative, solution-driven environment.

Location : Toronto or Montreal

Job Type : Full-time

Salary : Starting at $130 +bonus