Student Success Representative, IIAM - 12-month Contract

The Student Success Representative plays a crucial role in ensuring the smooth functioning of the sales team by providing administrative and operational support.

This position requires a proactive and detail-oriented individual who can handle a variety of tasks to enhance the efficiency and effectiveness of the sales process.

Key Responsibilities :

Lead Management / Communication :

• Respond promptly to inquiries to qualify leads and book Discovery Calls for the Sales Consultant.
• Ensure a smooth transition of leads to the Sales Consultant with necessary documentation.
• Maintain positive and professional relationships with clients through effective communication.
• Address lead issues and concerns promptly, working with other departments to find effective solutions.

Sales Enablement :

• Coordinate with the marketing team to understand lead generation and personas to ensure consistent messaging applies in the sales collateral.
• Work closely with the sales team to understand their needs and provide them with the necessary tools, resources, and training to enhance their effectiveness.
• Assist the sales team with administrative tasks, including scheduling meetings, preparing presentations, and managing calendars.
• Develop compelling sales collateral, including presentations, brochures, and product sheets, ensuring they align with the overall marketing strategy.
• Tailor presentations to address specific client requirements and specific sales opportunities.
• Maintain an organized repository of sales materials and resources.

Market Research :

• Conduct research to gather insights on industry trends, competitors, and customer behavior to support both marketing and sales strategies.
• Stay informed about the company's products and services to provide accurate information to customers and support the sales team.
• Provide feedback to the management and marketing teams to support strategic decision-making.

Key Competencies : Customer Focus :

Customer Focus :

• Demonstrates a commitment to providing excellent customer service.
• Anticipates customer needs and takes proactive steps to address them.

Communication Skills :

• Communicates clearly and effectively, both verbally and in writing.
• Actively listens to understand customer and team needs.

Organizational Skills :

• Manages time effectively and prioritizes tasks to meet deadlines.
• Maintains a high level of organization in both physical and digital workspaces.

Team Collaboration :

• Works collaboratively with the sales team and other departments.
• Shares insights and contributes to team discussions.

Performance Metrics :

Order Accuracy and Timeliness :

Percentage of accurately processed orders within specified timeframes.

Customer Satisfaction :

Customer feedback and satisfaction scores.

Task Completion :

• Timely completion of assigned tasks and projects.
Il y a 15 jours