Intermediate Business Analyst

Job Description:

Duties & Responsibilities

1. Develops business and functional requirements for systems and applications and supports systems in accordance with IT practices, processes, and procedures.

Requirement Analysis

• Conducts analysis of business and user needs to develop requirements for the implementation, support or revision of systems and applications.
• Elicits requirements using interviews, document analysis, functional systems analysis, requirements workshops, and other appropriate information gathering tools.
• Assists internal clients in developing project scope statements, including the definition and documentation of objectives, translating them into business requirements and clear deliverables.
• Performs analysis of existing business processes, procedures, and practices. Devise enhancements to the business processes utilizing existing systems and applications features as well as potential new or modified functionality. Define modifications to the existing functional systems behaviours or define new system functionalities required to support the new or modified business processes.
• Utilizes standard industry practices and methodologies for requirement gathering, documentation and maintenance including collaborative and iterative requirement development, requirement reviews, signoffs, utilization of UML, Use-Cases, user interface designs, maintaining requirement catalogue, traceability, and repositories.

Testing

• Verifies that the application or the modifications satisfy the requirements and design.
• Reviews end results with the client for sign-off.

2. Provides applications and systems support:

• Writes and maintains application and system operating procedures, checklists, and other related documentation.
• Monitors and maintains application and system operational functions in the College production environment.
• Defines, analyses, designs, and maintains operational reports to ensure data integrity and systems conformance.
• Assists users in resolving operational challenges related to the use of IT applications and systems.
• Creates and delivers individual or group end user demonstrations and training regarding new applications and system modifications.
• Gathers and documents user feedback and suggestions for new features, usability enhancements, and other applications and systems improvements.
• Diagnoses, responds to, and resolves routine and emergency applications and systems issues in production environments.

3. Engages in continual training and professional development:

• Takes a personal interest in maintaining currency in software industry by continually monitoring trends and evolution of tools, techniques, methodologies, and standards, and shares this information with team.
• Participates in conferences, user and special interest groups meetings, online research, and personal reading to monitor trends. Shares information with the team via discussions, brainstorming, presentations, and other type of activities.
• Based on these observations and findings, makes suggestions and recommendations to the product / business analysis team to improve and advance product development within the College.
• Suggests, advises, and engages in continuous personal and team training courses and programs to further his/her personal development and the knowledge and performance of the team.

4. Provides backup to the other business analysts as needed.

5. Performs other related duties and/or projects as required.

• Mentors other team members in best practices and Quality Business Analysis standards.

Qualifications Required

Education & Experience

• Bachelor’s degree preferred or two-year diploma from a recognized institution in computing science, business administration, or an equivalent technology or business discipline.
• Minimum six (6) years of recent related experience including four (4) years of functional requirements development, two (2) years of business requirement development, and two (2) years of software development or testing.
• An equivalent combination of education and experience may be considered.
• Additional specialized industry training of up to one year in business analysis techniques in software development lifecycle.
• Solid understanding of Use-Case driven requirement development, SDLC methodologies, tools, techniques, and agile practices.
• Good understanding of UML and experience with at least one of the UML modeling tools.
• Experience with Azure, M365, Power BI and SharePoint is an asset.

Skills & Abilities

• Excellent communication skills, verbally and written, in English.
• Excel at explaining and demonstrating complex business and technical concepts to all audiences.
• Ability to liaise with clients and assist them in the definition and articulation of their requirements.
• Ability to produce clear, concise, unambiguous, and easy to read functional design and requirements documentation.
• Ability to “think outside the box”, re-evaluate, and improve business analysis techniques.
• Effectively analyze, understand, and evaluate the business and application functional impacts of modifications or enhancements.
• Provide advice and support to users on the use and operation of application systems.
• Organize and manage time to meet deadlines.
• Effectively contribute to the overall improvement of department services and operations, team spirit, and morale.
• Work both independently and as a member of a committee or team.
• Work harmoniously with others.
• Aptitude to learn new methodologies, tools and technologies for requirement analysis and development.
• Exhibit high level of work ethics and professionalism within a business environment.
• Perform duties to meet established policies, practices, and standards.

Additional Info:

Why Join Langara?

At Langara College, we support the College’s vision of promoting wellness and fostering personal and professional growth for our employees. We are dedicated to embracing, honouring, and advancing diversity, equity, and inclusion, while offering a competitive and inclusive benefits package that reflects our commitment to overall health, financial security, and work-life balance.

** Eligibility and entitlements may vary based on the employment group, and if the position is temporary, part-time, or casual **

We offer the following benefits:

• Extensive medical, dental, and vision coverage

• Hybrid-work program for eligible positions

• Generous vacation package plus paid time off during college winter closure (1 week in December)

• Employer paid defined benefit pension plan

• Potential eligibility for educational, training, and developmental programs

• Access to on-site daycare subject to availability

• Tuition waivers for courses at Langara College, subject to space availability

• Course/program tuition reimbursements

• Wellness classes and campus engagement events

Salary Range:

$45.73 - $52.09 per hour

Pay Grade:

CUPE IT Paygrade H

Scheduled Weekly Hours:

37.5

Hours may vary according to the needs of the department.

Compressed Workweek (Fortnight):

No

Closing Date:

People and Culture is committed to embracing, honoring, and promoting diversity, equity, and inclusion in our workplace. We remain dedicated to focusing our efforts on creating an inclusive employee community that fosters a sense of safety and belonging for everyone. We humbly acknowledge that we are just beginning our journey, which includes engaging in our own internal learning and creating a data-driven action plan that supports the integration of EDI practice into the work of People and Culture and the work we do with employees and leaders. Langara College welcomes applications from everyone including people from groups that are experiencing inequity including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2SLGBTQIA+ community. If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please us.

If you were a temporary employee with CUPE Local 15 at Langara College who has worked within the last five (5) months of the closing date on this posting, please our recruitment team if you meet the criteria for internal status (850 hours worked) as per Article III.7.g in the . Please quote the job requisition title and number with your previous employee ID and last day worked at the College. Please do not email if you worked at the College more than 5 months ago or if you worked in a different union.

Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume. In addition, those shortlisted with international credentials must have their education credentials evaluated through WES (World Education Services) and provide Langara College, People & Culture document evaluation access for employment purposes.

We thank you for your interest in Langara College and for taking the time to complete an application. Only complete applications will be reviewed. Please be advised that only shortlisted candidates will be contacted due to the number of applications received.

Langara is committed to enhancing our diverse workforce.