Junior Product Manager to manage the migration of a contact centre application for a national retail client- 28436
Our national retail client in looking for a Junior Product Manager to manage the migration of a contact centre application for a national retail client-
Location : Mississauga - on site 2-3 days a week (Wed + 1-2 other days of choice)
Duration : 8 months to start
Work Hours : 37.5 hours / week
Job ID : WECJP
Responsibilities :
- Develop / maintain the product roadmap and backlog for your portfolio, working collaboratively with local and international stakeholders to prioritize new capabilities based on clear business cases, and gaining alignment from a stakeholder steering groups and executives.
- Maintain an agile backlog by defining requirements, building stories, and performing user acceptance testing.
- Keep up-to-date on the industry and products in the omni-channel landscape; turn this research into actionable recommendations to accomplish business objectives.
- Measure the success of completed initiatives to ensure business value is being realized and capabilities are being used to their fullest.
Must Haves :
- 3 years as a Product Manager
- Experience from a consulting firm - Deloitte, KPMG, PwC and EY
- Customer care or contact centre or ecommerce project experience
- Jira
- Confluence Nice to Haves :
- UX (Figma)
- UX (Figma)
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