Our municipal client is looking for a Microsoft Dynamics CRM Consultant with experience in Power Platform development to assist in the implementation of Microsoft Dynamics CRM, Customer Service Module and provide support and enhancement on an ongoing basis.
7 months contract (35 hrs work week), potential for renewal, hybrid or remote
Must Have
- 5+ years experience in configuring Microsoft Dynamics CRM module and developing custom Power Platform solutions using tools like Power App and Power Automate.
- Experience with integration business applications with Microsoft Dynamics CRM would be a definite asset.
- Proven experience in configuring Microsoft Dynamics CRM Customer Service module. Manage Cases, Knowledge Management, Entitlements, SLAs, Analytics and Insights.
Implement Scheduling, Multi-session experience for Customer Service, Routing and Connected Customer Services
A bachelor’s degree in computer science, related field or equivalent experience.
Nice to Have
Power Platform Development : Develop canvas apps, model-driven apps and cards; create tables, columns, views and triggers in Dataverse.
Develop automated, instant, scheduled, UI and business process flows in Power Automate. Forms, charts and dashboards; role-based security and PowerShell
SharePoint Development : Global, Hub and Local navigations. Web Parts, document libraries, lists, permissions, and social networking features.
Integrations with Power App, Power Automate, Power BI, Excel, Outlook, M etc.
Responsibilities
- Gather functional and non-functional requirements; define, design and develop solutions utilizing the Microsoft Dynamics CRM configuration tools and / or Power Platform development tools like Power App and Power Automate.
- Work closely with the internal IT staff (including web developers and UI / UX) and key stakeholders from business units
- Produce weekly status reports, broken down into daily number of hours worked and by tasks, using the time tracking system.
The reports must include reporting on work accomplished during the period and work planned for the next period. These will be printed, signed as being correct, and submitted to the company by the Consultant.
- Communicate assignment status in a timely and clear fashion to the appropriate member of the Senior Management of the IT Department and other management, staff and other contractors or consultants involved in related IT assignments, as appropriate to the specific assignment.
- Provide weekly updates on deliverables and impact of proposed changes to timelines.
- Provide formal documentation, in accordance with the PMO methodologies and documentation standards.
- Provide mentoring and knowledge transfer to the company’s staff on system set up, configuration and support requirements.
Manager/ Senior Manager, Microsoft - Microsoft Power Platform/ Dynamics 365 CRM Architect
We are looking for candidates that have passion for technical challenges, a keen interest in AI technologies, show strong analytical and communication skills and have hands-on experience with planning, designing, developing, and implementing Microsoft enterprise solutions. Perform solution shaping a...
Senior Business Analyst to work with all key stakeholders to support, train and increase the user adoption of Universal Catalog (enterprise metadata repository) for a large banking client - 35373
The Customer Insights, Data & Analytics (CIDA) team at the bank is at the forefront of the journey to transform the Bank into a data centric organization through impactful customer insights, innovative analytics, and well governed data. One of the principal areas of transformation is optimizing effi...
Sessional Lecturer: AFR455H1 - Conflicts, Negotiations and Peacebuilding in Africa
The University of Toronto is strongly committed to diversity within its community and especially welcomes applications from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to th...
Senior Information Management Architect (10+ Years) with experience supporting the implementation of M365 and SharePoint Online.
Lead the creation of electronic file plans and integrate these into SharePoint, ensuring compliance with GOC standards and retention policies. Create bilingual taxonomies and data dictionaries within the IM architecture to support the integration of GCDocs and M/SharePoint Online. Experience in deve...
Customer Support & Implementation Specialist, Payroll (Remote)
Diagnosing software issues/bugs, performing the appropriate resolution; working with other members of the technical support and software development teams in order to identify, and resolve problems in a timely, efficient, and effective manner;. Provide ongoing customer support including; troubleshoo...
Program Manager, Sales Support Training & Development
Adult Learning Theory, Communication, Curriculum Development, Detail-Oriented, Facilitate Training Sessions, Instructional Delivery, Knowledge Organization, Large Group Presentations, Learning Styles, Multi-Level Communication, Online Courses, Organizing Meetings, Professional Development, Skill Dev...
Consultant, Digital & CRM Strategy
Support the Digital & CRM strategy including the planning of digital in-app offers and data-driven lifecycle and personalization campaigns to drive engagement with the McDonald’s app and MyMcDonald’s Rewards program. You will report into our Senior Manager of Digital Strategy and will play a piv...
Manager, Inside Sales & Customer Experience
A minimum of 5 - 7 years of business management/operational responsibilities within a B2B environment leading to a substantial understanding of B2B sales and marketing process and how it relates to the overall objectives of the company. Play a key role with the execution of the overall account appro...
Microsoft Dynamics 365 F&O Senior Developer
Have an understanding of the D365 F&O technology stack and the peripheral technologies that can be leveraged including, but not limited to, Azure, Azure SQL, Power BI, Common Data Service, Power Apps, Azure Logic Apps, Azure Machine Learning, etc. Accountable for development for the purposes of soft...
Business Development Manager of Warehousing and Supply Chain - Fastfrate Group
The Director of warehouse and Supply chain services will be responsible for the management of our operating buildings that provide warehouse solution, Transloading, special projects that they will be operating profitable and at max capacity. The individual will work with the VP of operations across ...