Description
:Provide technical support for Minestar® and Caterpillar® products.
Work in tandem with other Finning groups to support autonomous solutions on customer sites.
Assist with implementation and troubleshooting of software and hardware technologies.
Address customer requests for technical assistance via phone and in person, prioritizing issues based on customer impact, operational urgency, and business need.
Deliver on-site support as needed to minimize customer downtime.
This role supports live production environments where responsiveness and availability are critical to customer success.
Execute projects to develop customer requirements and processes.
Manage communication with customers to deliver upgrades and troubleshooting.
Maintain and track technology inventory and tooling.
Support technology projects and complete lessons learned.
Complete documentation for support handover activities.
Develop best practices and documentation for technology systems.
Ensure thorough reporting and closure of support and training cases.
Qualifications:
Post-secondary education in Business, Project Management, Trades, or Engineering is an asset.
Strong customer focus, innovation, results-driven mindset, and excellent communication skills.
Ability to provide a driver’s abstract, that meets Finning’s driving and fleet policy requirements and maintains ongoing eligibility to operate a Finning vehicle.
Ability to successfully complete and maintain compliance with drug and alcohol testing requirements to access customer sites, as required by Finning policy and customer regulations.
Ability to wear a respirator in a mining environment
The successful candidate will have knowledge of major fleet management systems including MineStar/Wenco/Modular.
Experience in Mining Operations or Heavy Civil Construction is an asset.
Mine Planning experience an asset.
Knowledgeable in GPS/GNSS systems.
Experience with computer networking.
Civil CAD, Vulcan, Deswik or other Mine Engineering software experience an asset.
Please Note:
This role will be primarily based out of one of our branches in Edmonton with requirements to be dispatched to our sites across Western Canada (Saskatchewan, Alberta, British Columbia and the Northwest Territories).
Permanent, full-time role.
Rotational shift as required (14x14)
Travel requirement of 50–100%, including short‑notice travel based on customer demand and operational priorities.
Occasional night‑shift coverage as required for vacation relief. While not a permanent night role, night shifts may be required as needed.
Employees may be asked to provide short‑term coverage for rotating shift teams, to ensure uninterrupted customer and technology support.
Flexible option plan benefits with varying levels of coverage from day one.
Matching pension contributions to help you save for the future.
Matching share purchase program.
Employee Share Purchase Plan and RRSP options.
Paid vacation with an increasing allowance based on years of seniority.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Mining Technology Engineer • Edmonton, AB, CA
Take the lead as an Expert Tailings Engineer specializing in mining projects.In this influential role, you will apply your extensive expertise to enhance the design and management of tailings syste... Voir plus
Drive success in geotechnical engineering as a Senior Engineer specializing in tailings management.Lead diverse projects from design through execution, enhancing operational performance and promoti... Voir plus
A global leader in digital reality solutions seeks a Principal Solutions Advisor for its Customer Success department in Canada.This strategic role enhances customer loyalty and ensures successful d... Voir plus
A leading engineering firm seeks a Lead Mechanical Engineer in Mississauga to oversee mechanical and piping engineering for mining projects.The ideal candidate will have 10–14 years of experience a... Voir plus
Under the direction of the National Mining Sales Manager, the Mining Account Manager is responsible and accountable for managing the sales of equipment, related products, and support commercial agr... Voir plus
A leading industrial solutions provider in Ontario seeks a Mining Account Manager to oversee sales of mining equipment and related products.The role involves extensive travel to foster relationship... Voir plus
Explore a career as a Mining Technology Systems Specialist with Finning, managing technology projects to ensure safety and efficiency with MineStar(R) and Caterpillar systems.This role is critical ... Voir plus
The Remote Site Field Service Technicians will safely and effectively diagnose, repair various Caterpillar mining shovels and earthmoving equipment in a timely manner while ensuring high quality st... Voir plus
Lead Mechanical Engineer, Mining/Resources.What if you could redefine what’s possible?.We are the home of ambitious, passionate, and innovative world shapers.With an unmatched breadth and depth of ... Voir plus
Bring your centrifuge expertise to the forefront in a dynamic role.Leverage your engineering background and leadership skills while promoting cutting-edge products through various outreach activiti... Voir plus
A leading gold mining company seeks a Long Planning Engineer for their Red Lake project.The successful candidate will work remotely and generate long-term plans to support mine development while ma... Voir plus
Lead hydraulic modeling projects as a Pipeline Hydraulics Engineer.Ensure efficient and safe operations through expert transient and steady-state analysis in a remote-first setup.Your role focuses ... Voir plus
What role you will play in our teamJoin our team as a Sr.Tailings Engineer and shape the future of sustainable mining and water management.We have openings in both our Mid‐Range and Long‐Range Plan... Voir plus
Elevate your career as a Process Engineer focused on exciting mining projects.Leverage your skills in equipment design and mineral processing while working remotely 3-4 days a week.As a Process Eng... Voir plus
Drive hydraulic modeling as a Pipeline Hydraulics Engineer in a remote-first environment.Collaborate with diverse teams to enhance safety, efficiency, and environmental sustainability in heavy indu... Voir plus
Position: Principal Advisor - Underground.Brunel is currently looking for a Principal Advisor – Underground for our mining client.The Principal Solutions Advisor - Underground is a strategic role w... Voir plus
Apply your HDPE fusion skills in a specialized technician role focused on mining operations.Support critical infrastructure projects utilizing T500 technology in a FIFO environment.In this role, ca... Voir plus
What role you will play in our team.Tailings Engineer and shape the future of sustainable mining and water management.We have openings in both our Mid‑Range and Long‑Range Planning teams.Step into ... Voir plus
This is your opportunity to shape the future of mine waste engineering.As a Principal Engineer, you’ll guide large‑scale, technically complex projects, champion innovation across tailings and mine ... Voir plus
Step into the role of Remote Site Technician for mining equipment.Diagnose and repair high-quality underground machinery while adhering to safety protocols in a flexible work setting.This full-time... Voir plus
