Program Manager

Location : Road to Recovery, Vancouver, BC

Schedule : Monday - Friday 8 : 30 am-4 : 30pm

The Position

This Supportive Recovery Transitional Housing Program will provide 27 units of temporary transitional housing for adults (19 plus) who have been discharged from substance use treatment beds and require additional short-term support to assist with maintaining their recovery, gain valuable housing maintenance skills and successfully acquire permanent housing in the community of their choice.

Residents will work closely with Coast Mental Health staff through assertive engagement / interventions that focus on life skills support, connection to health, mental health, and substance use supports (in-house and community), and acquiring permanent housing through collaboratively developed care plans for each resident. The Program Manager will lead a team of unionized multidisciplinary staff with the goal to provide a strength-based framework and trauma-informed lens to inform all aspects of service delivery for residents – with the desired outcome of a graduated and structured transition to living in the community. You will support staff in employing the principles of psychosocial rehabilitation, harm reduction, motivational enhancement, and other evidence-based best practices to improve clients’ ability to function in all aspects of life. You will spearhead the development of effective programming to assist residents in achieving graduated success in interpersonal relationships, mental health and / or addiction issues, housing and support services, activities of daily living, life skills programming and community preparedness activities as well as other areas as identified by the clients themselves.

You will establish a positive, healthy and safe work environment for this team, and manage all aspects of the employee lifecycle.

Program leadership includes risk management for the program, financial management of program budgets, ensuring the property is appropriately maintained in partnership with Coast’s Properties division, and developing program plans in alignment with overall Coast strategies and operational plans.

You will operate in a collaborative manner, not only with other housing services program staff but in partnership with the friends and family members of clients, community agencies, and any agency or person who is committed to positive outcomes for clients. As part of the Coast leadership team, you will collaborate and openly communicate with other leaders across the organization.

The Person

The ideal candidate has strong knowledge of mental illness and treatment modalities, and has kept current with new developments in mental health and Assisted Living best practice would be an asset. Current or recent experience working with mental illness and highly vulnerable population is essential for this position, as is experience working with persons with addictions. A working knowledge of all related legislation is required. A good understanding of community and social services in the Maple Ridge area will support your success in this role.

We are looking for someone with established leadership skills, and experience working with unionized staff – knowledge and experience with the HEU Collective Agreement would be ideal.

Other skills critical to this role include the ability to problem solve, planning and organizational skills, financial management, and strong computer proficiency. Communication skills and the ability to build relationships and engage effectively with partners internally and externally are critical to this role.

The successful candidate will be passionate about the mission of Coast, and will be committed to achieving our strategic priorities.

The Qualifications

We require a minimum of 3 years experience in mental health, with experience in housing programs working with concurrent disorders, and 3 years of supervisory and administrative experience.

A degree from a recognized post secondary institution in social services or social work is required; a professional designation or degree in social work or psychiatric nursing would be considered an asset. Coast will consider an equivalent combination of education, training and experience.

You must have a current First Aid / CPR certificate, training in Crisis Management, a Valid B.C. Driver’s License and access to a reliable vehicle.

Successful completion of a Criminal Records Check will be required.

About Coast

Coast Mental Health (Coast) is one of the largest mental health non-profit societies in Canada and operates a large array of innovative housing and community-based rehabilitation services for people with a mental illness living in and around Vancouver. Coast operates in the Lower Mainland of British Columbia providing approximately 1000 people with supportive housing and 4000 clients living in the community with a wide variety of programs and services.

Coast fosters a client-driven, recovery-oriented environment that promotes restoring health, personal growth and a return to society for individuals with a mental illness through advocacy and providing direct programs and services. Coast is deeply invested in cultural safety, reconciliation, and anti-racism. Our employees receive training on cultural humility, trauma-informed practice, and inclusive leadership. We strive to reflect the communities we serve and value lived experience alongside professional qualifications.

Why Coast

• We recognize safety as a top priority for the organization.
• We believe in our people and recognize hard work.
• We operate client-centered care under the principles of psychosocial rehabilitation.
• We offer a variety of work placement opportunities within the organization.
• We strive to be the best that we can be.
• Hold Exemplary Standing with Accreditation Canada.
• We have been recognized with numerous awards for our innovative programming.
• We care about our employees, and believe in living our values and culture throughout the organization.

Some of the Benefits we Offer

Coast Mental Health is committed to creating a culture of diversity and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, gender, ethnicity, sexual orientation, religion or disability.

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