Overview
We’re looking for a Field Service Technician tojoin our team!
Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.
Position Summary
Maintain and repair Multi-Functional Products and resolve customer scanning / printing issues while maintaining effective relationships with customers and the Sales Department
Responsibilities
- Maintain and repair MFPs and resolve customer printing issues
- Perform on-site service of MFPs
- Maintain effective relationships with customers and sales
- Maintain parts and call management as well as accurate records to achieve KPI targets
- Responsible to learn new technologies
- 5% - Lead referrals and product promotion to existing customers
- 95% - break-fix and customer support
- Understands territory parts budget and inventory control
- Must follow the policies and procedures set forth by KMBS
- Perform other relevant duties as assigned by management
Qualifications
- 0-2 years technical / repair of electronics or software equipment
- Knowledge of basic Microsoft OS printing and common network concepts
- Basic awareness of common solutions
- Low to mid end office systems certifications
- Basic Color theory
- Good verbal and written
- Operates independently, requires assistance from time to time
- Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
- Travelling within Canada and the US is a requirement
- Candidate must provide & maintain valid travel documents at own expense
- Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing
- Standby and afterhours work may be required
- Training may require afterhours travel and stay overs including weekends
- Perform other relevant duties as assigned by management
- Required to achieve Associate Level Certification
- Travel within assigned territory, some out of territory work
- High School or equivalent
- CompTIA A+ Certification CompTIA Net+ Certification CompTIA CDIA+ Certification, Microsoft MCP or MCITP Certification (or equivalent experience)
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