IT Analyst, Network IT-OT

At Saputo, our best comes from our people. We’re a talented and caring team with a longstanding history of excellence. Since our first days delivering cheese on a bicycle, we’ve grown into a leading global dairy processor by staying true to the culture that defines us.

Each of our employees is committed to uphold our tradition of care, quality, and passion through food, and together, we foster an environment where we can all make contributions that matter from our manufacturing plants to our office locations and everywhere in-between.

Overview of The Role

We are seeking a skilled IT-OT Network Analyst to join our team. The ideal candidate will have a good background in network infrastructure and operations technology (OT) within a manufacturing environment.

This role requires proficiency in Cisco CCNA or equivalent experience and an understanding of OT systems and their integration with IT networks.

How You Will Make Contributions That Matter :

• Network Management : maintain the company’s network infrastructure, including LAN, WAN, VPN, and wireless networks. Manages the network equipment inventory, to ensure to maintain an up-to-date inventory of OT switches, firewalls and related equipment.
• Troubleshooting and Support : Diagnose and resolve network issues, ensuring minimal downtime and optimal performance for both IT and OT systems.

Manages the support process and escalations to ensure efficient resumption of operational processes when issues occur, including root cause analysis in response to critical incidents, to understand, document and plan remedial actions to prevent reoccurrence.

Included in on-call after hour support rotation

• Security : Monitor network security measures to protect data, systems, and network integrity.
• Monitoring and Optimization : Monitor network performance and make recommendations for improvements. Regularly update network configurations and firmware.
• Documentation : Maintain accurate documentation of network configurations, procedures, and policies.
• Compliance : Ensure network infrastructure complies with internal & industry standards and regulations.
• Collaboration : Works with OT teams to deliver integrated change where appropriate, and to ensure that our network infrastructure is secure and robust end-to-end

You Are Best Suited for The Role If You Have the Following Qualifications :

• College diploma in the field of Computer Science or equivalent
• Minimum 3 years of equivalent work experience in a network position
• CCNA is preferred or equivalent certification.
• Proven experience as a Network Analyst, Network Administrator, or similar role
• Experience in a manufacturing environment is highly desirable
• Familiarity with operations technology (OT) and industrial control systems like Purdue model and CPWE
• Familiarity with operation, management and fault diagnosis of real time transaction processing systems
• Experience with network asset management, including maintenance of network components, inventory and related documentation
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Willingness to work beyond core business hours / on call, if necessary to minimize business interruption during planned or unplanned network / system modifications
• Available for occasional travel if required.
• Have access to a vehicule and a valid driver's license

As part of their duties, the incumbent will have to communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec as well as in the rest of Canada or in North America.

We support and care for our employees and their families by providing :

• Competitive salaries
• A hybrid work environment with the possibility to work from home 2 days a week
• Advantageous corporate agreements
• Full range of group insurance benefits
• Group retirement pension plan with employer contribution
• Purchase option of company stocks
• Group RRSP
• Health and wellness program in the workplace
• Assistance program for employees and their families
• Saputo products at a discounted price

Our story began in Canada in 1954, when the Saputo family's hard work and dedication created a thriving dairy business. More than 65 years later, our roots in this country remain strong with our Corporate Headquarters in Montréal.

Today, we are a leading cheese manufacturer and fluid milk and cream processor in Canada with well-loved brands, such as Saputo, Alexis de Portneuf, Armstrong, Baxter, Dairyland, Joyya, Milk2Go, Milk2Go Sport, Neilson, Nutrilait, Scotsburn* and Woolwich Goat Dairy.

Thanks to our national footprint, we're proud to bring our best to our customers and consumers, and have plenty of opportunities for our employees to grow in their own way.

And we do it while also striving to build a healthier future for our people and the communities where we operate, guided by our values and the Saputo Promise.