Group Product Manager RESL, Account Management

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you will be doing

Reporting to the Director Account Management Strategy this role supports the development, implementation, monitoring, oversight, as well as management of account management strategies.

Key accountabilities include providing oversight, root cause analysis, monitoring and understanding evolving risk, assist in developing solutions, monitoring effectiveness of solutions, and effectively communicating outcomes and recommendations for all Personal Lending portfolios.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

Account Management

• Support implementation of policy changes and associated processes ensuring portfolio goals are met by identifying, solutioning, and implementing changes to effectively manage identified risk, while ensuring compliance with internal policies and procedures, including external regulatory guidelines.
• Lead process improvement work for Personal Lending identifying and addressing gaps and challenges to address opportunities within the end to end process to effectively manage new and evolving risks identified.
• Ensure policy adherence as part of account management and default management.

Project Management

• Consult on projects originating from areas outside of Personal Lending products. Manage and / or consult on various Personal Lending initiatives to support the business plan.
• Maintain in depth knowledge of products, policies, standards, processes and systems, as well as, emerging federal and provincial legislative requirements.

Stakeholder Management -

• Effectively communicate among multiple different stakeholders across the organization.
• Consult on communications, both internal and external, ensuring clear, concise, and end user friendly messages / correspondence.
• Consult on external events affecting Personal Lending, clients, and its products.
• Provide oversight on key Personal Lending processes supporting the business objectives and the client experience.

Who you are

You can demonstrate experience. You have Knowledge of Personal Lending business and systems.

Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.

You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

You give meaning to data . You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.

You look beyond the moment. You know what you do will make a difference today and tomorrow. You look for new opportunities to define what's possible.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience.

If you need accommodation, please contact M redacted

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office).

Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 24th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Data Analysis, Leadership, Market Research, Product Analysis, Product Development, Product Management, Product Planning, Product Pricing, Real Estate, Relationship Management, Strategic Objectives, Strategic Planning