Please send your resume at if you are interested in this 9-month contract with Telecom client with a possibility of extension, if you are not interested, please feel free to pass it in your network for anyone looking for work.
Job Title : - "Customer Service Rep Bilingual Senior" Working Location : MontrealContract : 9 monthsRole : RemoteShift schedule : It’s not confirmed yet however it can be evenings and night as well as weekend.
4 : 30 midnight 8 : 00 AM Weekend : 8 : 00 4 : 30, 4 : 30 midnight, midnight to 8 : 00 AMDescriptions : Roles and Responsibilities :
- Responsible for responding to customer requests in a prompt, accurate, and professional manner
- Develop and maintain good client relationships while ensuring confidentiality
- Work with both internal and external teams to ensure the customer’s needs are met
- Process customer requests through utilization of the CRM tool
- Manage and update the inventory system
- Complete service orders
- Process invoices and complete billing
Critical Qualifications / Competencies :
- As required to meet customer’s needs, successful candidate must pass Client, OPP background checks as well as the one from the Sûreté du Québec to be able to work for this role
- Have a minimum of 3 years’ experience in customer service
- Bilingualism in French / English is mandatory
- Detail oriented
- Able to prioritize and multi-task at a high level
- Able to solve problems analytically
- Ability to adapt to change, in a competitive environment where priorities change frequently
- Self-motivated, self-governing, and accountable
- Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
- Basic accounting knowledge is an asset
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