Talent.com
Targeted Talent
Manager, RenewalsTargeted Talent • Calgary, AB, Canada
Manager, Renewals

Manager, Renewals

Targeted Talent • Calgary, AB, Canada
Il y a plus de 30 jours
Type de contrat
  • Temps plein
Description de poste

Job Description

Job Description

Our client is a pioneer in the CRM space, is seeking a Manager, Renewals who will be responsible for the retention and growth of their customer base. A blend of both Customer Success and Account Management, this role requires a balanced approach of proactive business development and creative problem solving to meet/exceed revenue targets.

Primary Duty / Objective:

Meet and exceed renewal revenue targets for all accounts in North America and Australia by:
  • Ensuring ongoing renewal attainment
  • Reducing churn and downgrades
  • Identifying and closing expansion opportunities

Supporting Tasks and Activities:

  • Key Account Management
    • Act as primary point of contact on all Key Accounts engaging various internal teams to ensure time resolution of requests and project delivery
    • Provide training and guidance for clients to drive value received from their CRM solution.
    • Proactively contact clients based on cadence determined by customer life-cycle.
    • Conduct Account Review meetings and leverage solution-based selling to identify and close new revenue opportunities.
    • Craft and present Executive Business Reviews to clients communicating value delivery and identify areas to increase adoption.
    • Own the renewals process including the negotiation of win/win renewal agreements for small and medium sized companies.
    • Leverage qualitative and quantitative data for prospecting revenue opportunities and identifying churn risks within their territory.
    • Maintain thorough understanding of renewal and expansion pipeline and provide 90-day revolving forecast.
  • Renewal Portfolio Performance
    • Act as subject knowledge expert for internal and external questions pertaining to:
      • Current and historical agreement term and conditions
      • Current and historical products and rate plans
      • Renewal policy, procedures and documentation
    • Managing direct reports
      • Provide Coaching and training on sales best practices to develop team
      • Handle client escalations when necessary
      • Monitor revenue performance and in-act course correcting strategies to ensure individual and team revenue targets are attained.
      • Resolving conflicts and disagreements
      • Creating tools, process, and procedures to support team in their objectives
    • Support the NNL Sales team through:
      • Providing existing customer industry data / information to support sales efforts
    • Support sales strategy creation, new systems implementation, financial budgeting / forecasting and providing customer feedback for product direction
    • Support Business Partners in Key Account renewal and expansion conversations
  • Other Activities
    • Design and implement policy, procedures, systems and KPIs to streamline operations and revenue generating activities
    • Aggregate and present renewal performance data on a monthly, quarterly and annual basis to senior Management team
    • Monitor the book of business performance on an on-going basis to identify and mitigate any potential revenue risks
    • Analyze data sets to produce and produce ad-hoc reports for strategy decisions
    • Supporting VP, sales on various projects and initiatives when needed

Skills / Qualification / Education

  • University degree or comparable work experience
  • 7+ years B2B Account Management Experience, SaaS preferred
  • 3+ years in sales leadership role
  • Outstanding sales, customer success and problem-solving abilities
  • Advanced knowledge of Microsoft suite
  • Excellent revenue risk identification and migration ability
  • Concise communicator with the ability to communicate effectively across audiences with varied technical knowledge level
  • Proactive attitude towards account management and quota achievement
  • Strong analytical background with ability to translate into tangible strategy
Créer une alerte emploi pour cette recherche

Manager, Renewals • Calgary, AB, Canada

Offres similaires

Manager, Leasing

RioCan Real Estate Investment TrustCalgary, AB, CA
Temps plein

Reporting to the AVP, Leasing, the position is responsible for negotiating leasing contracts with tenants and maintaining tenant relationships.Responsible for all economic and legal aspects (docume... Voir plus

 • Offre sponsorisée

Manager, Solutions Architecture (AWS & GenAI)

VeUPCalgary, AB, CA
Temps plein

CAD $160k – $190k Base + 25% Performance Bonus.Remote (Vancouver, BC Strongly Preferred).VeUP exists to empower ambitious businesses to scale rapidly, aligning elite technical execution with strate... Voir plus

 • Offre sponsorisée

Remote Hospitality SaaS Sales Manager

Third-Party Job PostsCalgary, AB, CA
Télétravail
Temps plein

A leading hospitality technology company is seeking a Sales Manager to expand its presence by acquiring new clients and showcasing its SaaS solutions.This fully remote role requires a self-motivate... Voir plus

 • Offre sponsorisée

Manager, Leasing

Riocan-Real-Estate-Investment-Trust-Calgary, Alberta, Canada
Temps plein

For over 30 years, our entrepreneurial mindset and strategic vision have fueled our growth into one of Canada’s largest and most successful REITs.Our retail‑focused and mixed‑use portfolio reflects... Voir plus

 • Offre sponsorisée

Timber-Tech Building Solutions - General Manager

UpSourced HRCalgary, AB, CA
Temps plein

The General Manager is responsible for the overall leadership, performance, and strategic direction of Timber-Tech Building Solutions.This role oversees daily operations, manufacturing, financial p... Voir plus

 • Offre sponsorisée

Senior Manager, Analytics

Liberty Mutual CanadaCalgary, Canada
Temps plein +1

Reports to: Director II, Advanced AnalyticsCompany OverviewLiberty Mutual Canada is the Canadian operation of Liberty Mutual Insurance Company.We offer a broad suite of commercial insurance product... Voir plus

 • Offre sponsorisée

Product Manager, Billing Integrations

Zone & CoCalgary, AB, CA
Temps plein

Zone & Co is on a mission to empower finance professionals to drive strategic growth through seamless, intelligent operations.We build cloud-native software solutions on Oracle NetSuite, automating... Voir plus

 • Offre sponsorisée

Manager

Torsap Thai KitchenCalgary
Temps plein

Hours: Expected 36-44 per week, including evenings & weekends.Reporting to the Founders, Uncommon Cider is looking for a Retail Operations Manager who will be responsible for overseeing all aspects... Voir plus

 • Offre sponsorisée

President And Software Engineering Manager - $68.3 An Hour

Tachibana Industries, Inc.Calgary, Canada
Temps plein +1

NOC 20012Responbilities includeManage, plan, organize, direct, and evaluate the operations of the company.Meet with clients to discuss system requirements, specifications, costs and timelinesWork w... Voir plus

 • Offre sponsorisée

Manager, Digital Design & Delivery

Dillon Consulting LimitedCalgary, Canada
Temps plein

Overview Are you a visionary leader who can bridge the gap between technical design and enterprise strategy? Do you thrive on creating the systems and standards that empower multidisciplinary teams... Voir plus

 • Offre sponsorisée

Manager, Maintenance

Skyservice Business Aviation Inc.Calgary, Alberta, Canada
Temps plein

Skyservice is the North American market leader in business aviation.Built on the key principles of safety and service excellence, we offer full‑service support and expertise in aircraft management,... Voir plus

 • Offre sponsorisée

Manager, Renewals & Business Analytics - $80,000 - $110,000 A Year

Hub InternationalCalgary, Canada
Temps plein

About The RoleThe Manager, Renewals and Benefits Analytics leads the regional renewals function and oversees a team of analysts responsible for financial review, reporting, and carrier negotiations... Voir plus

 • Offre sponsorisée

Sales Manager for Timber Software Solutions

SYSTABUILD Software GroupCalgary, Alberta, Canada
Temps plein

Join SEMA as a Sales Manager specializing in technical solutions for timber construction.Combine your technical expertise with sales acumen to meet customer demands effectively.In this role, you'll... Voir plus

 • Offre sponsorisée

Remote General Manager — Marketplace Builder (Motor Gear)

Estoras GroupCalgary, AB, CA
Télétravail
Temps plein

A progressive trading firm is seeking a General Manager for a new Motor Gear Trader platform.The role involves overseeing the platform's launch and growth, managing operations, and leading a dynami... Voir plus

 • Offre sponsorisée

Manager, Revenue Operations

Nue.ioCalgary, AB, CA
Temps plein

CPQ and revenue automation platform designed for modern SaaS and subscription-based businesses.Our mission is simple: empower go-to-market teams to move faster, close smarter, and scale with confid... Voir plus

 • Offre sponsorisée

Remote Sales Manager - Leads Provided, Mentorship Included

AO Globe LifeCalgary, AB, CA
Télétravail
Temps plein

A dynamic company in sales and customer service is seeking a Sales Manager to lead a remote team.Embrace flexible working hours while motivating a dedicated team to achieve sales goals.Ideal candid... Voir plus

 • Offre sponsorisée

Remote Regional IoT Sales Lead — Cellular & Managed Services

Digi InternationalCalgary, AB, CA
Télétravail
Temps plein

A leading connectivity solutions provider is seeking a Regional Sales Manager in Canada to enhance customer relationships and develop new sales opportunities.The ideal candidate should have 10+ yea... Voir plus

 • Offre sponsorisée

Manager, Business Applications

Travel AlbertaCalgary, Alberta, Canada
Temps plein

Manager, Business Applications.Get inspired - Adjust Your Altitude in Alberta, Canada—come and be a part of this amazing organization.At Travel Alberta, we are redefining what it means to be a tour... Voir plus

 • Offre sponsorisée

Engineering Manager, MAAS Platform (Remote/Global)

CanonicalCalgary, AB, CA
Télétravail
Temps plein

A leading open source software provider is seeking an Engineering Manager to lead the MAAS team.The successful candidate will have a strong background in high-quality software development, proficie... Voir plus

 • Offre sponsorisée

Senior Engineering Manager — Remote, Lead Architect & Teams

SynitiCalgary, AB, CA
Télétravail
Temps plein

A leading data management firm is seeking a Senior Manager of Engineering to oversee multiple engineering teams.This remote role will involve driving innovation and managing project deliverables wh... Voir plus