Customer Success Partner, Acceleration - BTP (Canada)

Customer Success Partner, Acceleration - BTP (Canada)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

PURPOSE AND OBJECTIVES

The primary focus of this position is to help our clients successfully onboard, adopt and consume SAP Business Technology Platform.

In addition to helping customers get started, there will also be a business development component focused on use case discovery, guidance, and value articulation.

EXPECTATIONS AND TASKS

• Engage customers with high potential and / or where LoB CSPs have identified projects and use cases to integrate or extend the landing SAP Applications.
• Onboard and orient customers to SAP Business Technology Platform focusing on how to get started. Address challenges and questions to break through barriers inhibiting adoption.
• Qualify new customers throughout their Journey, documenting customer stakeholder and project information.
• Understand customers’ technology landscape, SAP and non-SAP. Highlight appropriate use cases that have seen successful adoption with other customers in similar situations.
• Leverage pre-defined Acceleration Packs and use cases as engagement methods.
• Document and maintain interactions, Customer Risk and Health score in system of record.
• Utilizes proper escalation channels to help customers during times of need.
• Builds internal network of colleagues and customer-facing personnel to support your assigned accounts.
• Support the development and documentation of new Acceleration Packs that can be leveraged by the customer engagement organization.
• Engage client early to understand big picture, proactively position value and assist with escalations or critical situations management.
• Identify upsell and contract conversion potential.

EXPERIENCE / ROLE REQUIREMENTS

• You have technical Cloud Architecture experience and can guide customers from technical hands-on level to architecture and strategy.
• You have experience with cloud solutions, preferably SAP Cloud Platform.
• You have experience articulating the value of and positioning use cases and solutions to customers.
• You have excellent communication, presentation, program management, and organizational skills. You have at least 1 year of experience working in the IT Industry.
• Flexible on work location in Canada

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.

At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.

The targeted combined range for this position is 99900 - 169800(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range.

Requisition ID : 402446 Work Area : Sales Expected Travel : 0 - 30% Career Status : Professional Employment Type : Regular Full Time Additional Locations : #LI-Hybrid

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