- Work Term : Permanent
- Work Language : Bilingual
- Hours : 37.5 hours per week
- Education : College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience : Will train
- or equivalent experience
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- Evaluate and install computer hardware, networking software and operating system software
- Install software
Supervision
1 to 2 people
Computer and technology knowledge
- Android
- Information Technology Infrastructure Library (ITIL)
- Linux
- JavaOS
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- Desktop applications
- Enterprise Applications Integration (EAI)
- File management software
- Security software
- Mapping and data visualization software
- Programming languages
- Software development
- Mac OS
- Zendesk
- JavaScript
- MS Windows
- TCP / IP
- Wireless networks
Work conditions and physical capabilities
- Fast-paced environment
- Tight deadlines
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Screening questions
- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Financial benefits
Gasoline paid
Other benefits
- Learning / training paid by employer
- Other benefits
- Paid time off (volunteering or personal days)
- Team building opportunities
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