Part-Time IELTS Technician & IAM OfficerConestoga College • Kitchener, Region of Waterloo, CA

Part-Time IELTS Technician & IAM Officer

Conestoga College • Kitchener, Region of Waterloo, CA

Il y a 1 jour

Type de contrat

Temps partiel

Description de poste

Position Summary

The IELTS Technician & IAM Officer is responsible for preparing, maintaining, and supporting International English Language Language Testing System (IELTS) technologies for computer delivery and identity authentication management (IAM).

Responsibilities — Technical maintenance

Correspond with IDP Education (IDP Australia) and Cambridge English support teams on IELTS system updates and changes
Monitor computer health status through Inspera to ensure smooth test operations
Validate test sitting details following data imports from IELTS Web Administrative System (IWAS), Inspera and IAM systems
Assist with Inspera access and authentication
Manage Video Call Speaking (VCS) forms, Zoom cloud platforms and Secure File Transfer Protocol (SFTP) systems and download speaking interviews to SharePoint
Monitor and archive closed circuit television (CCTV) camera footage at Computer Delivered (CD) lab venues for audit and compliance purposes
Provide support and training for IELTS Examiners and test day staff

Responsibilities — IAM equipment

Prepare laptops and IAM kits with venue-specific data, verifying equipment and supplies

Manages IAM data transfers, including photo uploads and secure storage

Load test day information to college systems

Review and edit test taker photos for compliance

Manage IAM inventory and maintain equipment

Create and maintain documentation for test day staff

Responsibilities — Test day

Ensure all workstations are operational before test day and validate test sitting details

Verify that test content has been downloaded

Ensure IAM systems at off-site venues have correct candidate data

Assist staff in resolving technical problems

Responsibilities — Computer Delivered IELTS venues

Set up new computer labs, install Inspera on computers, and prepare workstations according to the International Development Program (IDP) CD IELTS requirements

Perform remote computer verification and network connectivity

Diagnose and troubleshoot hardware and software issues; implement solutions and procedural documentation; report major technical issues to Cambridge English

Responsibilities — Website and social media

Collaborate with Web Services to update the website

Monitor www.IELTScanada.ca to update testing locations, test dates, website design and make administrative changes

Update Google Business Profile, including Google ads

Responsibilities — CELPIP and Other Testing Support

Support the Paragon Canadian English Language Proficiency Index Program (CELPIP)

Configure and test equipment, including scanner, camera, signature pad, and headsets

Qualifications

Two-year diploma in Information Technology or a related field is required

Minimum three years of experience with logistics, identity management, computer security, hardware and software support, and working with databases

Highest degree of accuracy and attention to detail; excellent organizational and time management skills and the ability to complete tasks with frequent interruptions

Good judgement, problem-solving and decision-making skills

Self-directed and able to work independently with minimal supervision in a high-stress, deadline-driven environment

Strong technical and computer literacy skills

Adhere to the highest standards of security and confidentiality

Access to reliable transportation and ability to travel to testing venues across Ontario

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PartTime IELTS Technician IAM Officer • Kitchener, Region of Waterloo, CA

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