P2 - Bilingual Customer Service Representative

Are you an customer service professional with a few years of experience providing excellent support to clients? Do you have experience building relationships as well responding to emails and calls from customers?

Would you like an opportunity to further develop your skills within an industry leading environment? If so, we have an excellent opportunity for you!

We are looking for a Bilingual Customer Service Representative to support our client, a leading Canadian Telecommunications company, in their Ottawa office (Hybrid : 2-3 days a month office.

In this role you will work full time hours on an 8 month assignment, and earn a rate of $27.00 per hour.

Advantages

• Gain experience working for a recognized Canadian organization
• Work full time hours on a 8 month assignment
• Earn a rate of$27.00 per hour
• Montreal office (Hybrid : 2 days a month in office)
• The working hours are 7.5 hours a day.
• 24 / 7 Call Centre , there will be rotating shifts : Mon-Fri : 8 : 00am-4 : 30pm, 4 : 30pm midnight, Midnight 8 : 00 AM and on weekends : 8 : 00am 4 : 30pm , 4 : 30pm midnight , midnight to 8 : 00 AM

Responsibilities

Roles and Responsibilities :

• Responsible for responding to customer requests in a prompt, accurate, and professional manner
• Develop and maintain good client relationships while ensuring confidentiality
• Work with both internal and external teams to ensure the customer’s needs are met
• Process customer requests through utilization of the CRM tool
• Manage and update the inventory system
• Complete service orders
• Process invoices and complete billing

Qualifications

• Have a minimum of 3 years’ experience in customer service
• Bilingualism in French / English is mandatory
• Detail oriented
• Able to prioritize and multi-task at a high level
• Able to solve problems analytically
• Ability to adapt to change, in a competitive environment where priorities change frequently
• Self-motivated, self-governing, and accountable
• Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
• Basic accounting knowledge is an asset
• As required to meet customer’s needs, successful candidate must pass Bell, OPP background checks as well as the one from the Sûreté du Québec to be able to work for this role

Summary

Are you interested in the Bilingual Customer Service Representative position? Apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.