Systems Administrator

Do you live and breathe system efficiency, data integrity, and bulletproof security? Then join us as our next Systems Administrator. This role is responsible for managing the day-to-day operations of workstations, servers, VMs in our physical and cloud datacenters with the goal of ensuring that our technology infrastructure runs efficiently, is regularly backed up, and is highly available. This includes cybersecurity audits, and asset & patch management across all managed systems. The System Administrator also interfaces with external vendors and internal dev teams for Business Systems, and with end users of the infrastructure and Business Systems.

Duties and Responsibilities

• Administer, maintain, and secure global physical and virtual workstations and servers (approx. 300), including building, testing, and deploying applications while ensuring security standards are met. This also involves collaborating with business systems teams (ERP, CRM) to configure database, file system, and VM access, and manage user profiles and MFA solutions (Duo).
• Manage and maintain DRaaS infrastructure, perform and test system backups / off-site replication and restores, and utilize change management processes to minimize downtime.
• Provide on-site and remote technical support, including participating in an on-call rotation for after-hours issues. Field, review, and resolve escalated issues, determine root causes of failures, plan mitigation strategies, and schedule outages around global timeframes.
• Proactively monitor security vulnerabilities to protect systems, networks, and data, responding to any threats. Monitor performance metrics and alerts to anticipate and prevent issues.
• Create and present comprehensive documentation, training materials, and standard operating procedures for internal use, customers, and ISO compliance. Effectively communicate with end-users regarding incident progress, changes, and outages.
• A willingness to embrace and live the core values of Network Innovations.

Qualifications

Nice to have

Working Conditions

This position typically operates in a professional office environment. Standard office hours are 8 AM to 5 PM with participation in an on-call rotation for after-hours support. However, the incumbent must be available 24 / 7 x 365, within reason, to address issues in the IT environment. Occasional travel will be required. This role routinely uses standard office equipment and software.

Physical Requirements

Details

About Network Innovations

Keeping people connected anywhere on the planet is more than just our expertise – it’s our mission. Network Innovations is a technology and systems integrator that provides secure and seamless global communications solutions. Our customers conduct some of the most important work on the planet, whether it’s helping a remote island rise again after a hurricane, defending a country's borders, preventing a catastrophic power grid failure… you get the deal. What this means for our team is that we come to work each day knowing that it matters. We’re forward thinkers and problem solvers who thrive on challenges. Determination, integrity, humility, and respect are at our core. If you’re looking to grow with an organization that values collaboration, diversity, and learning, you’re in the right place.

Network Innovations is committed to fostering a diverse and inclusive work environment. We live our core values and look to them to drive business results and help our customers conduct some of the most important work on the planet. We believe a diverse global workforce allows us to create customer intimacy and sustained profitability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics. Whether you are starting your career or have decades of experience, we welcome you to join our mission to connect our world securely and seamlessly.

Accommodations during the application process are available upon request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Disclaimer Statement : This job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to a position. An employee may be required to perform other related duties not listed above provided that such duties are characteristic of that classification.

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