Site Operations Manager

Ref. No. : 114702

Position : Site Operations Manager

Location : Downtown Toronto, on-site, 5 times a week

Salary : $36.80 per hour

Hours : 8 : 30 a.m. to 5 p.m.

Job Type : 1-year contract with high possibility of extension

One of our major professional services client is looking for a Site Operations Manager (Printing, Scanning and Document Management) to provide excellent on-site services, delivering a high level of customer service satisfaction, employee satisfaction, and the successful operation of the site

Key responsibilities :

• Be responsible for assisting the national account operations manager (NAM) by planning directing and coordinating the total operations of the account(s)
• Monitor daily operations to ensure contract requirements are met
• Keep abreast of major situations affecting service to the customer and ensures all aspects of customer satisfaction
• Be responsible for short-term and long-term planning as well as P&L and operating budget preparation
• Oversee the delivery of contracted services according to contract terms as well as the customers satisfaction with those services
• Establish and sustain business relationships between client and the customers management team
• Lead the extended account team in identifying and delivering value to the customer
• Advise the customer of contract deliverables and on information technology business strategy with the goal of improving the success of the customers business operation
• Work closely with NAM to integrate client resources as required to meet customer requirements
• Manage site staff and inspect Human Resource Management selection training and career progression at sites and adherence to policy
• Represent client with authority to deliver on commitments

Qualifications and skills :

• Demonstrated leadership skills high energy and team motivator
• Print and mail experience considered an asset
• Must have sound people skills dealing with clients and leveraged support teams face-to-face by phone and by email communications
• Profit focused and accountable for results strong business and financial acumen
• Cost reduction and revenue management experience
• Exceptional planning and organizing skills
• Excellent written and verbal skills
• Good problem solving and financial skills (strong inquisitive mind)
• Strong self-initiative and results orientation
• Systems understanding or networked document solutions (i.e. electronic print on demand internet solutions)
• Comfortable dealing at customer executive levels
• Successful client relationship development experience
• Project management experience
• Superior knowledge of business processes both site and head office
• Superior knowledge of products and services
• Lean Six Sigma Yellow Belt Certification or University Degree / College Diploma

If this sounds like you, please send your resume in word format to Katharine Yau in at .

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