Manager, Workplace Technology and Services

Manager, Workplace Technology and Services

Workplace Tech and Services

Burnaby, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies / Divisions / Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Director, Client Services the Manager has direct responsibility for the provision of high quality and timely services to the organization including the supervision of department staff and the development of departmental policies, procedures and processes.

The Manager is also responsible for managing, monitoring and coordinating the maintenance and support of designated service centre operations.

The role will be accountable for supporting a one stop customer interface in relation to applications support, working with departmental leaders, staff, stakeholder departments, consultants and contractors to ensure business and critical functions are supported and to define needs, estimate required resources and timelines, and deliver quality assured services.

The manager will maintain a culture of continuous quality improvement according to Customer Service industry best practices.

What you’ll do

• Responsible for internal application remediation, testing capability for a managed desktop computing environment, technology refresh (TRP), specialty clinical applications remediation and testing (environment changes, patches, version upgrades, testing with peripherals)
• Enable VPP (VCH / PHSA / PHC)-specific technical solution design; governance and management of enterprise technical solutions;

and maintenance and support of systems / technology for integrated desktop solution

• Engages stakeholders across IMITS, technology service providers and vendors to ensure supporting desktop infrastructure solutions are aligned with the IMITS Technology Roadmap and IMITS Workforce Roadmap
• VPP accountability for Health Authority components of TRP process delivery and outcomes per TRP contract requirements
• Evaluates individual and team performance in collaboration with appropriate internal stakeholders and peer staff. Investigates work and staff issues and where necessary initiates disciplinary action up to and including termination.

Participates in management of labour relations matters and approves essential services levels as necessary.

• Leads or Participates in key roles in joint governance between IMITS and its technology service providers
• Reports on the performance of the portfolio including completion of major initiatives and achievement of annual business targets
• Develops and enables optimizations and improvements for technology and services, driving greater effectiveness and value for the Health Organizations from IMITS and its Technical Service Providers.
• Ensures all job descriptions within area of responsibility clarify and delineate position expectations for the area.
• Functions in an instrumental way in delivering a positive client experience and promoting the profile of the department through public relations activities such as establishing regular contact with clients and developing internal and external communications strategies.
• Supports the development of the annual operating budget for designated services. Ensures adherence to the budget by performing duties such as monitoring expenditures and recommending remedial action and takes corrective action to ensure performance to plan.

What you bring

Qualifications

• A level of education, training, and experience equivalent to a Master’s degree in Computing Science or related discipline and ten (10) years of experience in progressively more responsible information management roles.
• The Manager is results-oriented and has highly developed leadership skills. Demonstrated project management experience with multi-faceted projects and stringent timelines is required.

Ability to supervise and lead staff. Ability to establish courses of action for self and others that are results oriented.

Commitment to the value of continuous learning. Excellent communication skills including the ability to facilitate negotiate and persuade others.

Ability to respond to the needs of stakeholders supported by an acute awareness of the impact of actions. Ability to problem-solve with a global perspective in order to incorporate the organization’s systems and strategies when developing viable solutions to problems.

Ability to deal effectively with all levels of staff.

Skills & Knowledge

• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
• Supports team members on their learning journey, ensuring education strategy for team / department to implement Indigenous Cultural Safety at a practical level.
• Works collaboratively with appropriate Indigenous teams / departments to ensure ICS lens applied holistically.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have : Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future.

That’s why we’re focused on your care too offering health, wellness, development programs to support you at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Salary Range : $102,938 - $147,974 / year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan.

Salary will be prorated accordingly for part time roles.

Location : 1795 Willingdon Ave, Burnaby, BC V5C 6E3

Closing date : Applications accepted until position is filled

Hours of Work : 0830-1630 (Monday to Friday)

Requisition # 158668E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority () plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province.

Our values reflect our commitment to excellence and include : Respect people Be compassionate Dare to innovate Cultivate partnerships Serve with purpose.

Learn more about PHSA and our programs :

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation.

True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination.

Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.