Drop-In Centre / Outreach Worker (Casual)

Title : Hospitality Team Member

Department : Hospitality

Reports To : Hospitality Manager

Organizational Overview

Since 1975 The Mustard Seed Street Church has been essential in fighting hunger and restoring faith to our community in Greater Victoria. Our operations are nearly 100 percent community funded and include Vancouver Island's largest and most accessible Food Bank; daily meals, coffee, and snacks; Hospitality programs; and a Food Security Distribution Centre. We offer church services and community building faith-based programming, as well as pastoral care for those seeking a place to belong and grow spiritually. Community is at the heart of everything we do. Through these core programs, we assist over 5,000 people each month with the help of more than 50 daily volunteers and many generous financial supporters!

Position Overview

The Hospitality Team Member plays a frontline role in creating a safe, welcoming environment for the MSSC’s downtown property and services. This position focuses on building meaningful relationships with community members; supporting daily programming; and maintaining safety for people and property. Hospitality Team Members are often the first point of contact for guests and play a key role in fostering trust, de‑escalating conflict, and creating a space where dignity, belonging, and deep care can be experienced. A successful Hospitality Team Member has a strong balance of relational presence, situational awareness, teamwork, and practical service. The Hospitality Team Member works closely with staff and volunteers from diverse backgrounds and experiences across the organization’s many departments. This position supports meal services, internal programming, a clothing room, coffee window service, building and property cleanliness, and support for other drop‑in services while upholding MSSC values and safety standards.

Key Responsibilities

Safety & Stewardship

• Actively build and nurture a physically, emotionally, and mentally safe environment for community members, volunteers, and staff within the building.
• Maintain situational awareness of shared spaces (including but not exclusive to : washrooms, chapel area, entry points, curbside)
• Respond calmly and professionally to crises, conflicts, overdoses, or emergencies in accordance with training, protocols, and organizational values.
• Provide emergency response support as trained (e.g., First Aid, Naloxone, crisis de‑escalation) and engage external emergency services when required.
• Support the stewardship of MSSC property and assets through attentive presence, monitoring of building access, and timely reporting of safety and maintenance concerns to management.
• Follow safe work practices and contribute to a culture of cleanliness, respect, and shared responsibility.

Relationship Building & Community Presence

Frontline Services Support

General

Other duties as required.

Key Competencies

Qualifications

Terms of Employment

Weekend Meals Friday 4-8pm and Saturday 9-5pm

Additional seasonal event support as needed (hours will vary)

As our programs and community continue to grow, this job description may evolve to reflect changing priorities and shared responsibilities.

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