Supervisor, Property Claims

Lead with Heart. Decide with Confidence. Help Members Rebuild.

Supervisor Property Claims

The Opportunity

Youre a natural leader who knows that great claims handling is equal parts expertise empathy and good judgment. As Supervisor Property Claims youll guide a team of property adjusters through complex high-impact moments for our membersensuring claims are handled fairly efficiently and with care. Youll balance day-to-day operations with coaching quality oversight and forward-thinking planning including preparing for and leading responses to catastrophe events.

This role is ideal for someone who thrives in a fast-paced environment enjoys developing others and understands how strong leadership in claims directly shapes member trust experience and long-term loyalty.

A Place to belong

AMA is more than a workplace; its a family. Together we help protect the things that matter most to our more than one-million memberseverything from roadside safety to retail savings food security to childhood well-being. And with operations that span automotive registries travel insurance and more the opportunities to grow with us are almost limitless!

Building on a century of proud service in Alberta communities were passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team youll enjoy :

Competitive salary and flexible benefits

Employer-paid retirement savings program

Employee-exclusive discounts on travel insurance memberships and more

Free travel medical insurance for you and your immediate family

Ongoing professional development

Paid vacation and personal days including a Volunteer Day and Me Day

Flexible work models that make sense for your lifestyle

Who You Are

A people-first leader who motivates coaches and supports a diverse team

Calm confident and thoughtful when navigating escalations or high-severity claims

Organized and adaptable especially when volumes fluctuate during catastrophe events

Fair and transparent in decision-making with a strong sense of accountability

Curious about better ways of working and open to process improvement and innovation

Aligned with AMAs values of integrity respect collaboration and excellence

How Youll Make an Impact

Lead and support a team of Property Adjusters setting clear expectations and providing day-to-day guidance

Assign and oversee claims to ensure timely fair and high-quality outcomes for members

Mentor adjusters through coaching audits and one-on-one development conversations

Handle escalations and sensitive files with professionalism and sound judgment

Ensure claims practices meet legislative regulatory and financial requirements

Approve reserves settlements denials and use of experts where appropriate

Prepare execute and continuously improve AMAs annual catastrophe response plan

Collaborate closely with Claims Management fellow supervisors vendors and internal partners

Monitor performance metrics vendor effectiveness and identify opportunities to improve efficiency and service

What You Bring to the Table

Minimum 5 years of progressive claims handling experience including at least 2 years in Property Claims

Post-secondary education with an insurance designation completed or in progress (CIP FCIP CRM preferred)

Strong knowledge of property policy wordings building construction and claims legislation

Experience with estimating tools such as Xactimate (preferred)

Proficiency with Microsoft Office and insurance operating systems

Proven leadership skills with the ability to guide teams through busy high-pressure situations

Belonging Matters Here

AMA is committed to providing an inclusive respectful and accessible environment. If you require an accommodation at any time during our recruitment process please contact . Well work with you feel supported throughout your journey with us.

WORK MODEL : Hybrid

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Required Experience :

Manager

Key Skills

Arabic Speaking,Internet Marketing,Advocacy,Baking,Client Services

Employment Type : Full-Time

Experience : years

Vacancy : 1