- Education : Secondary (high) school graduation certificate
- Experience : Experience an asset
Tasks
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients / guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
Computer and technology knowledge
- Database software
- Spreadsheet
- Internet
Personal suitability
- Client focus
- Dependability
- Excellent oral communication
- Organized
- Reliability
- Work Term : Permanent
- Work Language : English
- Hours : 40 hours per week
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