Program Administrator

Job Description

Job Description

Salary : $50,000

Ballad Group

Ballad Group is looking to hire aProgram Administratorwho is passionate about teaching, connecting, and changing the lives of those who attend Ballad Groups Work Employment Readiness and Connections Program (WERC). We know thats a mouthful, so you can call it the WERC Program, pronounced work. We invite those who love carpentry and inspiriting others to join our team.

Who is Ballad Group? Well, our training programs have built capacity in diverse areas including entrepreneurship, insurance, information and computer technology, construction, French language acquisition, hospitality, supply chain management, and more.We have delivered unique training programs for a variety of organizations, Indigenous Communities and on behalf of the Ministry of Labour & Immigration, the Ministry of Community & Social Services and Employment and Social Development Canada.

But what about the WERC program? Well,the goal of the WERC program is to develop and administer individually focused direct skill enhancement training and job placement to enable multi-barriered Albertans find and maintain employment. The WERC program will include in-class training as well as hands-on skills development in two simulated work sites for carpentry and hospitality.

The Opportunity

The Program Administrator will play a key role within Ballads Training Division in the Edmonton Region. This position will be responsible for making a positive impact on every person that walks through our front doors. You will also be responsible program and project administration, student and employer relationship management and ensuring that our office runs smoothly. The successful candidate will be expected to support each training program with their administrative requirements, have excellent communication skills and a creative aptitude for developing new processes to ensure all programs run efficiently.

The Program Administrator will utilize excellent judgment to develop credible and meaningful relationships with Ballad employees, program participants and other stakeholders, ensuring strictest confidentiality. This individual will work closely with each Program Team; WERC and Essential Skills to Success.

This position will report to the Program Coordinator and is located in our Edmonton Training Centre.

Key Responsibilities

Program Administration

• Effectively and efficiently manage all program / project inquiries via, phone, email and website.
• Identify & procure supplies and materials required for program and training offices.
• Conduct follow-up phone calls where required.
• Greet, direct and support participants, clients and employers who walk in our doors.

Reporting and Analytics

Marketing and Communications

Other duties that may arise from time to time and as may be assigned

Experience

The position requires the following skills, experiences and abilities :