Administrative Assistant - Bilingual II
Job Title : Administrative Assistant - Bilingual II
Job description :
candidate must be able to display empathy with customers, ability to handle difficult callers with professionalism.
Supporting Disability Case Managers and Vocational Rehabilitation Counsellors on a variety of tasks and liaison for plan members;
schools / colleges; and other stakeholders
Managing new claim set up.
Providing front line customer service by telephone and email
Accountability for administrative duties and follow ups with claimants for outstanding information.
Other duties as needed.
We are seeking individuals with the ability to grow and change with our dynamic business and who enjoy working in a team environment.
Qualifications
As the preferred candidate, you will possess :
- Bilingual (English / French) required, verbal and written. Vendors must test their candidates in fluency before being submitting to the job requisition.
- Post-secondary education (would be an asset).
- Minimum 2 years previous experience in an administrative / clerical role (would be an asset).
- Knowledge of medical terminology and / or insurance terminology / concepts would be an asset.
- Knowledge of the Canadian Armed Forces terminology, processes and concepts would be an asset.
- Proficiency in MS Word, Excel and Web Based applications.
- Excellent organizational skills.
- Excellent communication skills (oral and written).
- Solid office administration skills.
- Strong customer service experience in a demanding environment.
- Excellent problem-solving and decision-making skills.
- Analytical skills with a close attention to detail.
- Ability to work effectively in a team environment.
- Deadline driven.
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